Program Manager, Title and Registration

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As the Title and Registration Program Manager, you will be a critical leader within the Commercial Operations organization, responsible for the strategy, implementation, and continuous improvement of all title and registration programs and processes supporting our Field Delivery teams. You will be the subject matter expert for day-to-day title and registration procedures, ensuring efficiency, compliance, and a seamless customer experience. You will collaborate extensively with internal and external stakeholders to optimize cross-functional workflows and drive the development of digital tools.

This role requires a deep understanding of vehicle titling and registration, exceptional organizational and communication skills, and a proactive approach to problem-solving in a dynamic environment.

• Develop and maintain Standard Operating Procedures (SOPs) and playbooks related to all day-to-day title and registration procedures for Field Delivery.
• Collaborate with partner teams (e.g., Sales Operations, Finance, Legal, Product) to identify opportunities for improvement in cross-functional processes impacting title and registration.
• Manage clear and timely communication to partner teams and stakeholders regarding any changes to title and registration processes, SOPs, and relevant documentation.
• Work closely with the Field Delivery team to uphold established processes, SOPs, and documentation to ensure accurate and efficient vehicle registration.
• Regularly generate and share performance reporting derived from internal platforms and vendor tools to track team efficiency, identify trends, and highlight areas for optimization within the title and registration process.
• Provide detailed requirements and input on the product roadmap for digital tools related to title and registration. Support implementation management to ensure daily operations and reporting capabilities are effectively supported and enabled by new technologies.
• Maintain comprehensive project tracking tools to monitor the progress of title and registration initiatives and identify potential roadblocks.
• Design and optimize the digital intake process for all necessary title and registration information.
• Provide pre-delivery transaction support related to title and registration requirements, ensuring all necessary documentation is in order prior to vehicle fulfillment.
• Thoroughly document all existing and new title and registration processes, proactively identifying areas for enhancement and automation.
• Partner closely with Product Managers to develop and refine digital tools that streamline and improve the title and registration experience for both internal teams and customers.
• Effectively communicate the vision and strategy for all title and registration programs within Field Delivery.
• Regularly interact with Commercial Operations senior leadership to provide program updates, solicit feedback, and highlight key risks and opportunities related to title and registration.
• Continuously analyze current title and registration processes to identify areas for improvement, streamlining workflows and ensuring compliance with evolving regulations and business needs.
• Collaborate effectively with multiple teams and stakeholders (Field Operations, Sales, Finance, Legal, DMV partners, etc.) to ensure seamless execution of title and registration programs and compliance across all customer-facing aspects of the business.
• Utilize data analysis to design, propose, and implement special projects focused on enhancing the efficiency, accuracy, and customer experience of the title and registration process within Field Delivery.
• Ensure that title and registration program metrics and tactical milestones align with established organizational goals.
• Establish and maintain a constructive feedback loop between permanent field teams and central operations regarding title and registration processes, identifying areas for improvement and implementing solutions.
• Travel to operational markets as needed to ensure successful adoption and execution of title and registration programs and to gather firsthand insights from field teams

• Ability to thrive in an ambiguous, fast-paced, and iterative environment.
• A strong operational mindset with a deep understanding of and passion for improving field processes, specifically within vehicle titling and registration.
• 5+ years of experience leading operations with a significant focus on vehicle titling and registration processes, and/or 3+ years of dedicated program or project management experience within the automotive industry.
• Proven track record of successfully managing and executing multiple complex projects simultaneously from initiation to completion, with a focus on process improvement and digital enablement.
• Exceptional organizational, communication, and interpersonal skills with the ability to effectively collaborate with diverse teams and stakeholders.

• Strong analytical and data-driven mindset with the ability to leverage data to inform decision-making and drive process optimization.

• An innovative and customer-centric approach to problem-solving and program development.
• Deep understanding of vehicle titling and registration regulations and best practices.
• Experience working with digital tools and providing requirements for product development.
• Ability to travel up to 50% to support field operations.

Salary Range for Palo Alto, CA and New York, NY Based Applicants: $107,000-133,800 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Irvine, CA and Seattle, WA Based Applicants: $98,500-123,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Atlanta, GA, Plymouth, MI, and Normal, IL Based Applicants: $89,900-112,400 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.