Sr. Technical Writer

salesforce.com, inc.
United States, California, San Francisco
1 Market Street (Show on map)
Apr 17, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Sr. Technical Writer Office hybrid in San Francisco, CA Hello! We're the Content Experience team. We help the world's most recognized brands create innovative, personalized shopping experiences across mobile, social, web, and more! Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. But enough about us! Let's talk about you. Required Experience/Skills: 3+ years of experience documenting software for technical audiences. (We are also open to career changers with solid work history and excellent writing skills, who are comfortable with technical concepts.) Ability to write clean, concise, and approachable content. Ability to quickly learn complex technologies. High standards of quality and attention to detail. Excellent problem solver. Strong advocate for the customer. Ability to work collaboratively and manage multiple deliverables within tight deadlines. Strong team player with excellent communication skills. Ability to define and run operational processes for themselves and others. Experience with measuring the success of their content. Learner's mindset and comfort with working in a fast-paced environment. Desired Experience/Skills: Experience with source control software such as Perforce or Git. Experience with XML-based authoring tools such as Oxygen. Knowledge of DITA and structured authoring. Experience working in an Agile development environment. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $111,200 to $152,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.