IT Support Coordinator - Lubbock, Texas and surrounding West Texas sites

The US Oncology Network is looking for an Information Technology (IT) Support Coordinator to join our team at Texas Oncology! This full-time position will support our Lubbock, Texas, and surrounding West Texas locations. Regular travel to these practices is required.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work.

We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Support Coordinator position do?

The IT Support Coordinator provides initial Help Desk Support by troubleshooting and resolving routine computer, printer, & copier help desk requests. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting user with answering questions. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Assists in answering calls from end users and troubleshoots and resolves routine computer, printer, & copier requests.
• Provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mail box assistance.
• Escalates non-routine issues to next level of support.
• Documents and maintains records of end user issues, network issues, support, vendor communications, and hardware/software orders and shipping.
• May assist coworkers with computer systems operations including maintenance; hardware purchasing, shipping, and receiving; and hardware/software installation.
• May set up and delete user ID*s and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and email systems.

The ideal candidate will have the following background and experience:

• High School Diplomat or equivalent with an affinity for Information Technology is required.
• Prior computer network experience is a plus.
• Excellent customer service skills required.
• Hands-on knowledge of Microsoft Office Suite applications required.
• Daily local travel between practice locations.

Working Conditions:

Environment (Office, warehouse, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.