Insurance Investigator 2

Do you possess exceptional investigative and communication skills? The Pennsylvania Insurance Department, Healthcare Division, is eagerly seeking motivated Insurance Investigator 2s to join our team of professionals. In this role, you will utilize your skills to investigate consumer complaints in order to determine company and producer compliance with existing statutes and regulations. Your ability to educate consumers and respond to inquiries on matters relating to their insurance needs is also key to this position. Join us in our mission to protect Pennsylvania's insurance consumers through fair and effective regulation of the marketplace!

As an Insurance Investigator 2, you will be responsible for reviewing and investigating complex consumer complaints in relation to life, health, disability, and/or property and casualty lines of insurance. You will have the opportunity to utilize your detailed knowledge of insurance principles, practices, and laws as you address telephone calls and inquiries from the public and licensees regarding various regulations, statutes, adjudications, and industry trends. Additional duties to include but not limited to:

• Handling special assignments and projects
• Making sound decisions and recommendations
• Referring any trends and suspected violations to management in a timely manner
• Representing the department at consumer events
• Traveling as needed
• Testifying at hearings

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time. You will be required to report in-office once per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Insurance Investigator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College level training may be substituted on a year-for-year basis for four years of the required experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.