Enrollment Associate

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 015
• FLSA Category: Non-exempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Enrollment Associate is responsible for ensuring timely and accurate preparation and processing of standard enrollment applications and requests. This position uses general knowledge of organizational underwriting rules and government regulations to determine member eligibility.

Your responsibilities will include

• Reviews applications and change requests for completeness and collaborates with various departments as needed to ensure all required information is received and is accurate prior to processing.
• Utilizes various computer systems and applications to perform daily functions.
• Ensures applications and requests comply with underwriting polices, as well as local, state and/or federal regulations to determine final acceptance or denial of coverage or member data modifications.
• Accurately keys new member data or makes changes to existing member data following established department and system procedures, ensuring enrollment accuracy in accordance with organizational and national measures.
• Ensures enrollment accuracy in accordance with organizational measures and policies.
• Participates in the review and documentation of department policies and procedures.
• Shares knowledge with new and existing staff through job shadowing and knowledge sharing.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A High School Education or GED is required. Equivalent combination of education and experience can be substituted.
• 1 year of data processing, data management, using data systems, enrollment, or related experience is required.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Clearly communicate and support employees in a variety of situations, while also being flexible and adaptable.
• Brings a creative mindset and a go-get-em' attitude to find ways to improve upon processes and projects.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 4/23/2025 at 8:00 a.m. (CT). No further applications will be considered.