Thrift Store Manager

The Salvation Army Mattoon Corps & Thrift Store located in Mattoon, IL, is looking for a Thrift Store Manager. This position manages the store staff; production and sales; store maintenance; customer development; banking and record keeping procedures. Responsible for all day-to-day operations of assigned thrift store.

This is a full-time position, 40 hours per week, with starting pay of $17.00 - $18.00 per hour.

1300 Richmond Ave, Mattoon, IL

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.):

• Manage staff training and supervision.
  
  
  
  • Ensuring adequate staffing levels for optimum customer service.
  • Oversees scheduling of staff, monitors accuracy and submits payroll for processing.
  • Ensure that all TSA policies and practices concerning employee relations are complied with.
  • Promptly forwards all employment related paperwork to the HR Department at the DHQ, copying the Corps Officer(s).
  
  
  
  
• Implements strategies to meet production and sales goals.
  
  
  
  • Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing and presentation) processes and sales processes.
  • Supervises and is proficient in all parts of the acquisition, production and sales processes.
  • Supervises the product rotation process and is diligent in turning product over.
  • Communicates with central warehouse to place orders for next day's processing needs.
  
  
  
  
• Manages store maintenance and appearance of the store with regard to safety, security, cleanliness, appearance and utility.
  
  
  
  • Ensures that the store is in compliance with all OSHA and Salvation Army safety and security policies and procedures.
  • Checks to make sure displays and floor layout plans are being followed and updated.
  • Identify and implement ways to improve appearance and appeal of store to customers.
  • Implement Product Control Procedures preventing shrinkage through theft or spoilage.
  • Promptly reports all maintenance or repair needs and issues to the appropriate personnel.
  
  
  
  
• Implements customer development and retention plans.
  
  
  
  • Creates an enjoyable shopping experience.
  • Interacts positively with customers, setting the example for all staff.
  
  
  
  
• Manages recordkeeping and reporting procedures for the store.
  
  
  
  • Applies TSA approved cash handling procedures for opening and closing of registers.
  • Manages the bank runs and nightly deposits procedures for the store.
  • Reports Store production and sales daily.
  • Uses inventory tracking as needed.
  
  
  
  
• Communicates with the Corps Officer(s) regarding all facets of the store's operations keeping them updated and sharing all incidents, concerns and ideas, and with the Mattoon leadership team
  
  
  
  • In conjunction with the Corps Officer(s) works to keep income and expenses within budget parameters.
  • Manages cash handling procedures in accordance with TSA Policy.
  
  
  
  
• Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, in order to observe and provide training to all store employees, as well as being prepared to transfer to other stores if the need arises.
• In conjunction with the Corps Officer proactively works to improve the image of The Salvation Army among staff and in the community.
  
  
  
  • Creates a positive understanding of policies and procedures.
  • Redirects complaints and criticism, by providing education and understanding of the area programing and pricing.
  
  
  
  
• Protects the resources under their supervision.
  
  
  
  • Implement Product Control Procedures preventing shrinkage through theft or spoilage.
  • Control property, utility and product supply waste.
  
  
  
  
• All other duties as assigned.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Education & Experience: An associate's degree in business administration, retail sales or marketing is preferred; 2 years' experience in staff management and development or combination of education and experience.

Certifications:

Valid Driver's License. Able to drive on behalf of The Salvation Army per Salvation Army Policy.

Skills/Abilities:

Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers.

Intermediate computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted.

Ability to give change accurately.

Good speaking, hearing and vision ability, and excellent manual dexterity.

Supervisory Responsibility:

Train and supervise the store staff. Document and provide information requested about direct reports Corps Officer for a personnel review. Review and approve time and attendance for store personnel using the current payroll system. Checks time logs regularly. Following all current regulations and trainings.

Physical and Working Conditions

Must be capable of continuously lifting 5 pounds, frequently lifting 25 pounds, occasionally lifting up to 75 pounds and frequently moving 100 or more pounds using dolly/cart/truck. Most work will be indoors. The display room is a temperature-controlled environment; however, the sorting/back room/storage area will be cold in the winter and hot in the summer.

Travel

May be required to travel to various locations for work or trainings.

Employee Status

Full-Time: Normal work hours will be determined by supervisor.