Director of Food and Beverage Operational Development and Technology

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• For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities as we are growing!
• For more benefit related information please click HERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf

SET THE COURSE

The incumbent is responsible for identifying improvement initiatives and leading the on-going assessment of current process capabilities for systems and processes within Restaurants and Marlin Bars.The incumbent is a process and systems expert and will create the roadmap and help identify opportunities to drive efficiency, and value. The incumbent ensures the efficiency and optimization across Tommy Bahama's Food and Beverage, including consistent adoption and compliance.

BE THE ISLAND GUIDE

• Develop strategies and roadmaps for various initiatives.
• Responsible for leading and driving process improvements both short term and long term.
• Partner and build strong relationships with internal partners.
• Assess and improve flows of communication from working teams up to leadership, and outward to cross-functional partners.
• Collaborate with partners/vendors to stay informed of new features and functionality that may benefit the business.
• Help grow and champion systems and process adoption and standards that ensure.
• Work directly with senior management on projects, risks, direction, and budgets.
• Act as subject matter expert for both the functional and tactical use systems.
• Recommend, support, and troubleshoot new capabilities and enhancements, as well as business process changes.
• Collaborate closely with business and technology teams to deliver effective, targeted solutions as they relate business initiatives and systems
• Ability to recommend, influence and implement organizational changes and continuous innovation.
• Possess comprehensive understanding of the internal and cross functional tasks related to F&B.
• Partner with Food & Beverage Manager, IT and PMO teams to define and document user stories and business requirements.
• Regularly engage with Food & Beverage Manager and PMO team on project status, top issues, critical risks, and key decisions.
• Develop plans as new processes and tools are adopted, including identifying all project steps from selection to training.
• Identify, plan, and manage applicable systems training gaps. Develop train the trainer programs.
• Cleary document and communicate process changes or new business processes to all stakeholders.
• Document and convey development requirements via detailed process and design flow documents.
• Support new systems/process via documentation while partnering with project teams.
• Works closely users to detect, diagnose and identify issues, gaps and impacts for key users functionality & improvement.

ESSENTIALS FOR LIFE IN PARADISE

• Bachelor's degree in a related field, or equivalent combination of education and experience.
• 7+ years working for a multi-unit restaurant focusing on development of policy and strategy for future state.

• Generally, 5-7+ years process improvement experience, and/or business process development, or related experience in Food and Beverage and/or Hospitality.
• Proficiency in MS Office suite (Excel & PP), workforce management tools, inventory management platforms, purchasing software, and hospitality POS systems .
• Ability to comprehend and document training materials, operating procedures, and standards manuals
• Demonstrated analytical and problem-solving skills.
• Demonstrated negotiation and facilitation skills.
• Strong leadership, interpersonal and communication skills. Must be able to communicate effectively with various audiences who have different skill levels of technical competence.
• Excellent attention to detail.
• Understanding of change management practices.
• Strong time management skills both as an independent worker and within a team.
• Ability to quickly learn business workflow applications.
• Strong business acumen and the foresight to anticipate complex, cross functional problems
• Clear and effective written and oral communication skills.
• Ability to identify opportunities for improving business processes and use technology to eliminate problems that affect productivity and/or agility.

Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.

Rate Range: $110,000 to $184,250 per year

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.