Customer and Partner Account Manager
 Microsoft | |
 United States, Florida, Fort Lauderdale | |
 Apr 05, 2025 | |
|
OverviewArtificial Intelligence (AI) Transformation is a new organization created within Microsoft Customer and Partner Solutions (MCAPS) that focuses on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as customer zero. This will come through using our own products and services, and our innovation will yield great business benefits for Microsoft which we will then share with our customers. Each day is different in the AI Transformation org. The Customer and Partner Account Manager role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. AI Transformation requires team members to uphold the team's philosophy to operate with the highest level of integrity, inclusivity, and trust. The role reports to the AI Transformation (AIT) Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success. This role is responsible for maximizing the impact of the AIT Corporate Vice President (CVP) through deep engagement with customers and partners and identify breakthrough opportunities. A successful candidate will be able to generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with account teams in a fiscal year. Through that engagement, you'll need to establish a strategic view on customer and partner engagements and guide the prioritization of the AI Transformation CVP's time with customers and partners.
ResponsibilitiesEnhance the established customer engagement strategy and execution model for the AI Transformation - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact.Coordinate and manage to closure all customer issues directed towards the AI Transformation CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or subject matter experts (SMEs) who should take execution ownership of resolving the issues.Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the AI Transformation CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team's and the customer's most critical and strategic priorities. Maximize customer, partner, and field engagements undertaken by the AI Transformation CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.Coach account teams on exec engagement strategy.Actively participate in the Senior Leadership Team's Customer and Partner Engagement community, representing the AI Transformation. | |