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Remote New

Support Auto MOI Coordinator Consultant II

Allstate Insurance
United States, Texas
Apr 05, 2025

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Auto MOI Coordinator Consultant II is responsible for assisting claims professionals by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. The individual supports clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing.

Key Responsibilities:

  • Analyses trends and reviews the MOI assignment process

  • Serves as a market liaison by attending field and dispatch CI huddles and assist with CSA's communication

  • Provides technical support and assistance to MOIDs and uses Auto Technical and various systems (CCC Scheduler, Assignment Creator, CW dispatch Tool, etc.)

  • Conducts analysis on market conditions and service; utilizes capacity reports and sets-up local knowledge reports

  • Coordinates, schedules, participates in and may lead team meetings

  • Monitors and reviews adjusters daily pending / open assignments involving earmarked, arrival, departure, and travel

  • Reviews market set-up to include SLA settings in Sys Admin (Staffed and Non-Staffed Markets)

  • Monitors markets by accessing shift patterns to accommodate temporary and permanent adjustments

  • Reviews mapping of markets to identify potential efficiencies

Preferred Qualifications:

  • 2 or more years of experience

  • Microsoft Suite (Power BI, Excel, etc.)

  • CCCOne estimating software experience

  • Strong analytical skills, with the ability to interpret and apply data to inform negotiation strategies

  • Knowledge of industry-specific regulations and best practices (Auto Technical)

Skills

Analytical Thinking, Auto Estimating, Auto Insurance, Auto Insurance Claims, Business Communications, Claims Auditing, Claims Negotiations, Communication, Excel

Compensation

Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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