Hardware Asset Analyst III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our IT Service Management department is excited to announce an opening for a Hardware Asset Analyst. The Hardware Asset Analyst is responsible for managing and maintaining the integrity of hardware asset data throughout its lifecycle. This role ensures hardware is accurately tracked from procurement through deployment, support, and eventual disposal, while maintaining compliance with security and audit requirements.

This operationally focused role offers the flexibility to work remotely, with occasional visits to local offices in the Kansas City MO area, Southwest Missouri area, or Louisville KY area.

The targeted salary for these positions ranges from $64,297 to $96,445, with compensation based on geographic location and determined by the hiring manager. Join us and be part of a team that makes a significant impact!

What you'll be responsible for:

• Maintain accurate asset records in jhNow (ServiceNow) and ensure lifecycle data integrity.
• Coordinate hardware procurement, deployment, reclamation, refresh, and disposal activities.
• Ensure all hardware assets meet security and compliance standards prior to deployment.
• Support internal and external audits through reliable asset tracking and reporting.
• Partner with IT and Security teams to enforce hardware compliance policies and address vulnerabilities.
• Conduct periodic audits and analyze asset trends, failure rates, and vendor performance.
• Provide data-driven recommendations for lifecycle planning, procurement, and cost optimization.
• Collaborate with the Hardware Asset Management Lead to define KPIs and measure operational performance.
• Perform additional tasks or projects as assigned by the Hardware Asset Management Lead to support team objectives.
• Perform other duties as assigned.

What you'll need to have:

• A minimum of 4 years of experience in IT asset management.
• Experience with ServiceNow with a strong focus on HAM Pro.
• Experience with discovery tools (SCCM, JAMF, Intune.)
• Strong knowledge of Office 365, particularly Excel, for data recording and analysis.
• Detail-oriented, with strong organizational and multitasking abilities.
• Willingness and ability to travel up to 25% of the time for meetings, training sessions, and conferences.

What would be nice for you to have:

• Bachelor's degree in business management, IT, computer science.
• Certifications such as ITIL, CHAMP, CSAM, or CITANP.
• Knowledge of hardware security best practices, chargebacks, and hardware maintenance is preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.