Field Services Technology Fellow

Overview

From wireless networks to uninterruptible power supplies, from classroom AV to enterprise print management - we're looking for a recent graduate who is eager to peek behind the curtain and discover how technology systems work together in an enterprise environment. The Field Services Technology Fellow will have the unique opportunity to build a strong technological foundation starting at the physical layer, working alongside experienced professionals who maintain and support critical network infrastructure and technology services across our campus. Learn more about the Fellows Program at Davidson here! Information about how to submit the application documents can be found at https://employment.davidson.edu

Who are you?

You're a recent graduate with a curiosity about how technology works at its fundamental levels. Compared to your peers, you possess an interest in IT concepts, either from your coursework, your student employment, or your own pursuits. You've proven yourself to be an empathetic and curious problem solver, which allows you to get to the root of technical issues. While comfortable working behind the scenes, you're also enticed by the prospect of representing the IT division and growing your customer service skills by interacting with campus constituents face to face. You're excited about hands-on work that involves both hardware and software, and you're eager to learn practical skills across a wide range of technologies that power a modern campus.

Meet the Field Services team

We're a dynamic team responsible for maintaining and supporting critical network infrastructure and technology services across campus. The Field Services team focuses on supporting infrastructure all over campus for routine, project-based, and emergent needs. Working closely with the Infrastructure & Operations and Academic Technology/Audio-Visual teams, we ensure reliable technology services while providing essential support for campus operations. Here are some things the Field Services team handles:

• Troubleshooting wireless connectivity and network issues
• UPS maintenance and battery backup systems
• Classroom technology support and emergency response
• Equipment deployment and recovery
• Digital signage systems maintenance
• Critical telecom systems support, including call boxes and elevator phones

If that sounds interesting, the Field Services Technology Fellowship might be a great fit for you!

What You'll Learn and Do

As a Field Services Technology Fellow, you'll gain hands-on experience in a diverse range of technologies while supporting our campus community:

Technology Foundations (50%)

• Learn networking fundamentals through real-world experience with IP addressing, VLANs, and wireless connectivity
• Understand power management by assisting with UPS maintenance and battery backup systems
• Explore audio-visual technology through classroom support and equipment deployment
• Gain experience with enterprise print management systems and peripherals
• Learn about life safety technology systems that protect our campus community
• Develop troubleshooting skills across multiple technology platforms

Infrastructure Support (30%)

• Assist with basic network troubleshooting and wireless connectivity issues
• Help deploy and recover technology equipment across campus
• Support the delivery and installation of peripheral equipment and consumables
• Learn to use diagnostic tools and equipment for problem-solving

Project Participation (20%)

• Contribute to summer infrastructure projects (e.g., network upgrades, AV installations)
• Assist with inventory management and equipment tracking
• Participate in documentation of technical procedures
• Support special campus events with technology needs

Your Growth Journey

As a fellow and a recent grad, we don't expect you to have experience with all of our systems or possess all of the necessary skills on day one. Your success is critical to our success. Rest assured that we are committed to investing the time and resources required to train and onboard all fellows. Throughout your fellowship, you'll:

• Receive mentorship from experienced technology professionals
• Build a foundation in enterprise technology systems
• Develop troubleshooting and problem-solving skills
• Gain exposure to a wide variety of technologies
• Build a professional network in the technology field
• Create a strong foundation for future career growth

Qualifications Required

• Recent graduate (within the past year) or graduating senior
• Interest in learning about technology infrastructure and systems
• Strong communication skills and customer service orientation
• Ability to work in a team environment
• Willingness to perform physical work including carrying equipment (up to 50 pounds)
• Availability during regular business hours

Preferred

• Previous experience working with technology, either professionally or as a hobby
• Basic familiarity with computers, networks, or audio-visual equipment
• Valid driver's license

Ideal Candidate Traits

• Curious mind with eagerness to learn new technologies
• Strong problem-solving skills and attention to detail
• Excellent time management abilities
• Clear communication skills for effective interaction with diverse stakeholders
• Commitment to providing exceptional customer service in a higher education environment

Diversity, Equity, and Inclusion

Our leadership team is committed to advancing the principles of diversity, equity, and inclusion. In practice, that means doing our part to hire, grow, retain, and reward great employees from diverse cultures, ethnicities, races, religions, sexual orientations, gender identities, ages, national origins, socio-economic backgrounds, and abilities. This is really important to our team, and we hope it's important to you as well.