Director Human Resources- IT Business Partner

The Director Human Resources is a strategic business partner role to in-office and hybrid Support Center team members and leaders within the IT organization across the U.S. The Director Human Resources is hands-on, drives functional excellence and provides full cycle HR support. The ideal candidate will be a dynamic, well-rounded HR leader with experience in the administration of general HR practices and policy, who brings fresh ideas, strategies, and the ability to develop the organization from a performance and culture perspective. Skill in performance management principals, succession planning and workplace investigations will also be relevant for the ideal candidate. The Director Human Resources reports directly to the Sr Director Human Resources.

Essential Responsibilities/Success Factors

• Manage the planning, administration, and implementation of HR project initiatives driving executional excellence and change management to broad based initiatives including performance review process, succession planning, etc.
• Provides overall direction for the integration of sound human resources practices, policies and strategic initiatives for the department, building and leveraging relationships and networks at all levels as a valued and trusted HR Business Partner.
• Responsible for all team member relations activities including, but not limited to: conducting workplace investigations, providing advice and guidance to leaders on performance, maintaining strong connections with the workforce to address issues and monitor trends, as well as interpret employment law and HR policies and practices.
• Provides support to team members and leaders in a variety of areas including: performance management, training and development, recruiting, talent planning, compensation and benefits, leave of absence management, risk and compliance and relevant laws and regulations
• Provide HR leadership for BFS' ERP program. Partner with business and IT leaders to develop and implement a comprehensive talent and change strategy.
• Partners collaboratively with leaders and Talent Acquisition on recruiting and recruitment strategies.
• Facilitates new hire onboarding and HR training and participates in the development of content.
• Leads and supports the engagement survey process, and the implementation of strategies and action plans to strengthen team member engagement
• Manages and supports team member offboarding, including exit interviews and unemployment claims.
• Provides advice and assist with the creation of workplace programs, policies, and procedures..
• Performs other job-related duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities

Travel Responsibilities

• Rare

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

Required:

• 7-10 years of increasingly responsible experience in human resources at the professional/management level in Support Center/Corporate Office setting
• Experience supporting an IT Organization
• Experience in leading organizational change initiatives and driving transformational initiatives in large, complex organization
• Project Management experience, including leading and/or consulting on large-scale initiatives and projects and related communication
• Bachelor's Degree in Human Resources Management or a closely related field; OR any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Advanced knowledge and understanding of federal, multi-state and local employment, wage and hour, and workers' compensation laws.
• Advanced in Microsoft Office and HRIS systems (i.e. Dayforce, Workday)

Preferred:

• Experience supporting IT organization undergoing Enterprise-wide ERP implementation
• Certified HR Professional (PHR, SPHR and/or SHRM-CP Certification)
• Multi-Unit and/or Multi-State HR experience

Competencies

• Strategic thinker with extensive experience solving complex organizational problems through people-related solutions, with the ability to translate strategies into tactical actions and solutions.
• Comfortable managing multiple responsibilities within a fast-paced environment. Ability to adapt to shifting priorities, demands and timelines.
• Self-starter with the ability to effectively manage multiple and competing priorities in a fast-paced environment
• Strong interpersonal skills with the ability to build effective work relationships, influence behavior, and manage change.
• Demonstrated ability to communicate in both written and verbal form at a high level
• Direct working knowledge of major HR functions such as team member relations and investigations, performance management, training and development, recruiting, compensation and benefits, HRIS systems, leave of absence management, and the relevant laws and regulations.
• Experience coaching and counseling supervisors to effectively develop team members and improve performance outcomes. Experience coaching supervisors in having candid conversations with team members regarding performance issues.
• Excellent customer focused service and ability to advise and partner at all levels of management on a variety of complex HR policies, procedures, and practices.
• Experience advancing diversity, equity and inclusion initiatives.
• Strong attention to detail and organizational skills
• Ability to manage confidential and sensitive team member information and adhere to strict data privacy standards.
• Ability to work with virtual teams in different time zones across the U.S.

Work Environment/Physical Activity

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds on occasion.