We are excited that you are applying to one of our positions. Please note that if you meet the qualifications of our positions, our Planmeca HR team will contact you regarding next steps for interviews that can include; a phone interview, face to face team interview and an in-person interview. We recently have had a fraudulent site contacting candidates appearing to be Planmeca U.S.A. Inc. Please know that all offers are made directly from our HR dept and followed up with an email by an HR individual using the following address @planmecausa.com
POSITION TITLE: QA Technician
LOCATION: Charlotte, North Carolina
REPORTS TO: QA Manager
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Benefits:
- Flexible Spending Accounts (Medical and Dependent Care)
- Health Savings Account
- Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren)
- Voluntary Pets Insurance and Discounts
- 401k Matching Contributions
- Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire)
- Sick time eligible annually
- Holiday Pay
- Volunteer Program for time off
- Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary
Come Join our Planmeca USA Team!
You are the ideal candidate who will be responsible for tests, calibrates, and verifies new units to ensure functionality prior to shipping. Your responsibilities include testing and repairing equipment Core Equipment from Manufacturer and Distributor as well as any Core Equipment that has been returned from Trade Shows, Charity Events, and Customer Returns.
ESSENTIAL DUTIES:
- Ensures the unit is cosmetically perfect
- Confirms equipment is functioning to Planmeca standards
- Ensures that the system is complete (accessories, additional components, etc.)
- Provides feedback to the Senior QA Technician and Warehouse Manager on all discovered issues or defects
- Maintains record of all testing reports and calibration data
- Customizes imaging equipment to customer order
- Requests all necessary components to convert the incoming unit per order
- Performs all testing tasks and calibration
- Completes all paperwork on spare parts requested and provides results to the Senior QA Technician/Warehouse Manager
- Repairs equipment from customer returns
- Requests all necessary spare parts
- Completes all paperwork on parts in and out, provides results to the Senior QA Technician/Warehouse Manager
- Completes the all-final checking procedures per the QA Department standards
- Maintains a clean work area
- Collaborates with other departments: Customer Service, RMA, Shipping, and Parts
- Maintains current knowledge of all Planmeca products and all other matters that affect the dental industry
- Monitors workflow when the manager/supervisor is not available
- Ensures all processes and protocols are being followed
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Repairs, troubleshoots, and updates computers to Planmeca standards
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
- High School Diploma / GED
- Warehouse experience
- Experience with Salesforce a plus
- Proficient with Computers including Microsoft Office
- Basic networking skills (preferred)
Knowledge, Abilities and Skills
- Ability to use hand tools and power tools
- Self-motivated, enthusiastic and willing to learn
- Proven organizational skills and ability to meet targets, goals, timelines, etc.
- Excellent verbal and written communication skills
- Detail-oriented
- Forklift certified (preferred) If not certified, must become certified within 3-months of hire
WORKING CONDITION:
The work environment of the position is in a professional office environment and warehouse environment at principal place of business.
www.planmecausa.com
EEO/ADA/Vet/Disabled
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Planmeca USA Inc.
sick time, short term disability, long term disability, 401(k)
Apr 04, 2025