Director Yield Management

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Director Yield Management supports our Purpose by leading both People and strategy in Southwest's Revenue Management space. As our reimagined Customer Experience is taking off, continuous innovation and improvement is a priority in Revenue Management-with the goal of maximizing revenue while upholding our commitment to low fares and transparent pricing. This Director brings their passion for championing People and the Teams they'll lead, an innovative mindset to an ever-changing and developing space, and is excited to help pilot the future of Southwest Airlines.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

• Responsible for the vision and strategic direction of the Revenue Management Yield Team. Own decision making and accountability for inventory/yield management strategies to optimize $20B+ of passenger revenue. Ensure the provision of expert airline industry yield management and Revenue Management system knowledge. Ensure alignment with commercial objectives and revenue goals by ensuring high quality, comprehensive and timely execution of those inventory/yield management actions.

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Jointly responsible with other Commercial Leaders for achieving revenue goals
• Own decision making and accountability for inventory/yield management strategies to optimize $20B+ of passenger revenue
• Responsible for the set up and management of all seat inventory for the duration of the booking curve
• Responsible for inventory/yield management decisions related to Sales, SWA Vacations, corporate fares, and Federal Government fares with input from the Southwest Business Team
• Provide Legendary Internal Customer Service via communications with Revenue Management and Senior Leadership and other Departments
• Aid in the development, alignment, and execution of the cross-departmental and intra-Revenue Management Department strategies and goals supporting revenue optimization
• Provide thought Leadership on inventory/yield management topics and projects, both within Revenue Management and in coordination with other Departments
• May perform other job duties as directed by Employee's Leaders

• Knowledge of the theories and concepts of inventory/yield management strategies and operations
• Knowledge of the theories and concepts of Revenue Management
• Knowledge of airline inventory/yield management strategy, systems, and tools
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Ability to clearly communicate impact of industry pricing and capacity strategies
• Ability to communicate and interact effectively and professionally with all levels of Internal Customers
• Ability to decipher passenger behavior and determine the best response when necessary
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem

• Required: High School Diploma or GED

• Demonstrated experience in directly or indirectly leading team(s)
• Advanced level Business Acumen in functional area
• Seasoned and specialized knowledge in:
  • Revenue Management or Airline Pricing
  • Airline industry
  • Airline inventory/yield management strategy, systems, and tools

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work extended hours as needed which may include weekends

Pay & Benefits:

• Competitive market salary from $180,350 per year to $200,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.