Deputy City Manager

About the Company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,500 locations across 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

The opportunity: a fantastically organized people leader

A Deputy City Manager is responsible for overseeing the Community Associate workforce for a defined geographic area, in addition to running a centre.

They are responsible for ensuring that Community Associates are hired, trained, developed, performance managed and appropriately scheduled to cover across the market based upon needs of the business.

Success: how we measure it

1. Responsible for hiring, performance managing, training and developing
2. Ensuring all CAs are hired, trained and managed to work for the cluster, not a centre, based on business needs.
3. Ensuring every centre has a minimum of 1 Team Member each day (CM or CA)




1. i.e., ensuring that a CA is scheduled to cover for CMs out of the office, open positions




4. Ensuring staffing is based on the needs of the business, i.e. if the centre is really quiet on a Friday and we have a CM and a CA in the centre, directing one of the team members to leave early for the day and start their weekend early.
5. Ensuring the labor costs are in line with the model of 1.8 FTEs per centre - average across the cluster.
6. Ensuring that overtime is not incurred or authorized, unless there is no other option.
7. Ensuring that team members take their uninterrupted meal breaks and rest breaks in accordance with company policy.
8. Ensuring that the Team Member's labor is allocated to the centre they are working in throughout the week, not just hitting their home center so that the financials for the cluster are accurate.
9. Support to the City Manager for the city and back-up for the City Manager when they are out of the office.