New 
Technology Support Specialist Senior
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Scottsdale | |
 Apr 04, 2025 | |
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Technology Support Specialist Senior Job ID: 321234 Location: Scottsdale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $23.17 - $30.12/hourly, DOE Grade 113 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies. At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences. SCC Wins the 2022 Sterling Award MCCCD Fast Facts Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Scottsdale Community College (SCC) is seeking a full-time Technology Support Specialist Senior. This position will provide advanced user and technical support for specialized equipment, networks, operating systems, applications, telecommunications, media, and technology security. To best serve the students, department, and college, this position requires a physical presence on campus. Essential Functions 30% - Provide advanced troubleshooting and support for technical issues related to hardware, software, and network systems. Diagnose, resolve, and document complex technical issues escalated from lower support levels. Manage and maintain various technology systems, including workstations, printers, mobile devices, and specialized software. Install, configure, and update software and ensure compliance with security and institutional policies. 20% - Lead or participate in technology-related projects, ensuring timelines and resources are managed effectively. Collaborate on designing and implementing new solutions or updates to meet the organization's changing needs. 20% - Create and maintain detailed documentation of processes, solutions, and procedures to assist in training new staff and ensuring consistent support. Track and report technology issues, trends, and system performance to inform decision-making. 15%-Work closely with IT and AV teams to coordinate support, especially for cross-functional projects. Assist in planning and executing upgrades or technology rollouts. Act as a liaison between departments to align technology solutions with user needs. 15% - Track and manage technology assets, ensuring updated and accurate inventory. Coordinate equipment orders, disposal, or redeployment as necessary. Other duties as assigned. Minimum Qualifications High School Diploma or GED and four (4) years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification, and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. ITIL or CompTIA A+ certificate(s) B. Active Directory Administration experience C. Familiarity with academic settings D. Familiarity and/or use of PowerShell to automate routine technology support tasks, enhance system efficiency, and troubleshoot advanced technical issues E. Experience with Crestron devices Special Working Conditions - Travel to campus during the interview/selection process will be at the candidate's own expense. - Will be required to travel or be assigned to other MCCCD locations. - May be required to work evenings and weekends. - May require prolonged periods of sitting and viewing a computer screen. - May be required to lift or carry up to 25 lbs. - This position requires a physical presence on campus. How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before April 17, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321234&PostingSeq=1 jeid-6410647fc9149842b5ac226faca548c0 | |