US Process Team Manager, Global Technical Training

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Process Team Manager, Global Technical Training and be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a US Process Team Manager, Global Technical Training for our Global People Function. This position will be located in our Melville, NY office, with hybrid working.

As part of the Technical Training organization, the US Process Team Manager will be responsible for managing the training procedures and resources for the development, delivery, and utilization of technical training across New York and New England. In this role, you will be a key stakeholder to our Gas and Electricity businesses, managed service provider, and technical training team, which includes Instructors, Managers and Directors. In this role, strong leadership, critical thinking, and analysis is needed to help align our training programs with business needs and maximize the efficiency in our delivery of training.

You will be responsible for the Learning Management System (LMS), ownership, change approvals, as well as a portfolio of projects and continuous improvement initiatives. You will be responsible for the accuracy of training compliance management information and provide direct line management to a team of analysts.

* Lead the US Process team to build good working relationships with internal & external customers and manage the day-to-day relationships to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
* Oversee the process for developing Annual Learning Plans for each business area, and help ensure course deliveries are scheduled, communicated, tracked, and documented according to policies and procedures.
* Develop routine and ad-hoc reports on delivery metrics, budget impacts, facility usage, and related Key Performance Indicators. Provide insights and recommendations based on the data.
* Review resource constraints and opportunities ensure productivity and performance is maximized, and work with internal and external training providers to optimize training delivery plans across National Grid.
* Oversee the operational workload of the team to ensure allocated resources are fully utilized to deliver against agreed upon work plan, including mandated regulatory programs, and execute work activities within planned unit and budget cost.
* Provide support to clients in accessing training and support the delegate management processes.
* Be engaged with the managed service providers delivery management and help resolve any escalations.
* Triage ServiceNow training demands
* Provide support for the wider Global Technical Training team with continuous process improvement and ongoing Data Privacy actions.
* Process service level agreement (SLA) tracking of all training.
* Seek and execute more cost effective and streamlined ways of working and internal processes to reduce manual burden and create efficiencies within the team. Provide cover for the UK Process Manager where required.

* 5+ years management and learning management system administration experience.

* A bachelor's degree in a relevant field is strongly preferred, but equivalent experience will also be considered.
* Experience in building, fostering and leading a team.
* Experience in various areas of Operations and/or Learning & Development.
* Demonstrated expertise and leadership in process improvement.

* Experience in leading a high performing team.
* Experience in Learning Management Systems / process design and implementation.
* Demonstrated ability to meet critical, sometimes last minute, deadlines; and to quickly analyze information and make decisions.
* Effective and efficient workforce demand planning, while maintaining high set standards and attention to detail.
* Excellent communication and skills at all levels and ability to develop effective working relationships, both with internal and external Customers/Stakeholders.
* Experience in supporting the creation of new and reviewing existing processes and implementing changes across a department.
* Strong understanding of New York and New England Utility operations and regulations.
* Relationship building and engagement of resources within external third-party vendors up to account executive level.
* Strong understanding of a Managed Service Provider contract administration and governance.

#LI-MR1

#LI-HYBRID