Loan Operations Manager
 Ameris Bank | |
life insurance, vision insurance, vacation time, 401(k), retirement plan, employee discount
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 United States, Georgia, Atlanta | |
 Apr 04, 2025 | |
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Description
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate. The Loan Operations Manager oversees several areas within the loan operations department, including credit bureau reporting, flood and hazard tracking and force-placement, and loan control clearing. The Loan Operations Manager implements strategies with a focus on customer experience and continuous improvement. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: * Ensures regulatory compliance for credit bureau reporting, flood/hazard insurance tracking and force-placement. * Oversees the review and analysis of loan control reconciliation variance items. Identifies trends and enhances procedures to prevent future outages. * Recruits, trains, coaches, leads, schedules, motivates and evaluates the work of a team which could include Credit Bureau Specialists, Loan Operations Analysts, and Insurance Specialists. * Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed goals. * Responsible for optimizing use of resources to meet operational needs of the Loan Operations department. * Oversees the customer experience by assessing customer and employee feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence. * Monitors adherence to organizational policies and procedures, individual, team and departmental performance results to identify performance trends, oversee compliance and lead attainment of goals. * Documents results and prepares reports and presentations for leadership. * Plays a role in conversion and implementation of loan systems. Required Knowledge, Skills and Competencies: * Able to formulate, visualize and execute departmental strategy. * Demonstrates leadership skillset with the ability to develop and maintain collaborative relationships, coach, mentor and retain a high performing team. * Ability to effectively express self, using language and grammar in a professional manner. * Thorough knowledge of banking regulatory compliance. * Ability to plan, schedule and organize schedules and workloads to achieve strategic goals within or ahead of established time frames. * Able to be flexible and supportive, reacting swiftly to change and adjusting priorities. Able to positively and proactively lead change management initiatives. * Advanced ability to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk, short-term and long-term impact. * Ability to provide a high level of interactive service to others, building relationships and addressing identified needs. * Able to negotiate, drive consensus, manage and resolve conflict. * Computer and Microsoft Office proficiency. * Able to analyze and record detailed information and produce accurate, high quality work products. * Able to read, analyze and interpret complex loan documents. * Able to occasionally travel locally/regionally. Industry and Work Experience: * 5 or more years of Loan Operations experience or related experience in bank operations required. * Leadership experience required. * Management experience preferred. Academic: * Highschool diploma or GED required. * Bachelor's degree in business, finance, or related field preferred. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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