New

Senior Client Trainer (KBB)

Cox
$79,400.00 - $119,000.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Georgia, Atlanta
6205 Peachtree Road (Show on map)
Apr 04, 2025
The KBB Instant Cash Offer (ICO) Senior Client Trainer is responsible for in store implementation of assigned Cox Automotive products by executing our approved best in class dealer training processes. The Senior Client Trainer should maintain acceptable Service Level Agreements. (new dealer on-boarding, follow up trainings, at risk trainings etc.) The Senior Client Trainer is jointly responsible for assisting in the development of our internal CAI team's knowledge and use of all products as well as working closely with the CSM Team and sales teams. They are individually responsible for the implementation of a target number of dealers per month, with the balance of time handling duties as assigned by ICO management for existing clients. What You'll Do Effectively onboard new dealers using the approved Cox Automotive products processes, tools and behaviors into an existing dealer and /or group Engage in high profile implementation planning with external Executives, Dealership owners, general management and store level personnel Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates Ensure all product launches are effectively taken to market through the launch process and SLA visits with immediate results for the client Build and develop strong working relationships with customers and users at all levels from Dealer/owner/Decision Maker down Work with assigned 'at risk' clients; determine action plan(s) to turnaround and retain for success Provide tailored solutions to the product integration into an existing dealer process up to and including the Road to The Sale in order to achieve Best in Class results Assist in generating high client attendance to product launches; meet all set minimum team attendance goals at launch day Ensure dealer client has an understanding and the full value of the products being trained on-line. Participate in relevant product development and enhancement review sessions to continue in development as a business partner while leveraging real time field experience Plan in-field travel schedule to maximize efficiency, time with clients and 'reach' Work with Performance Management (CSM) team members in mentoring activities as required Coordinate with field-based CAI who currently own the relationship with the account to gain knowledge, insight and information on the account prior to and post-implementation Prepare and communicate approved summary reports with appropriate documentation Engage and participate in the exchange of 'best practices' across entire IC and CSM team Use SFX to document ALL interactions with the client. Travel Required: Up to 25% travel as needed (day and overnight). Who You Are Minimum Requirements: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field 5+ years of experience in retail automotive (dealership) OR a combination of experience in: Retail automotive (dealership) AND relevant consultative Sales experience in the automotive industry Proven advanced relationship management capabilities Demonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation) Proven ability and experience working with all levels of employee within a Dealership Demonstrated ability to articulate and communicate in an engaging manner Demonstrated advanced listening skills with an ability to detect problems and risks through all communication vehicles (in person, by phone, via email) Demonstrated and proven advanced customer service skills and methodology Demonstrated ability to work in both a team oriented and an individual environment Proficiency in using Customer Relationship Management Systems Computer literacy including MS Office suite USD 79,400.00 - 119,000.00 per year Compensation: Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 04/08/2025 About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.