Group Rooms Coordinator

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

To ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments and to assist the Revenue Manager in managing the department's day to day activities as needed.

* Review group blocks for cutoff date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
* Attend weekly group pick-up meetings
* Run group arrivals lists daily for future arrival dates, and no-show reports daily.
* Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
* Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
* Report to the Director of Revenue Management
* Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
* Complete Group Audit Report, after group's departure.
* Monitor room type availability daily.
* Monitor non-guaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
* Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
* Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
* Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
* Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez Helpdesk Supervisor.
* Assist in completing all fax and email reservations.
* Research and charge for all no-shows, cancelations, and deposits.
* Perform other duties as necessary.

• * Knowledge of four-diamond / four-star customer service standards
  * Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  * Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
  * Proficient computer skills on Microsoft Office, Excel, and Word
  * Excellent and professional communication skills
  * Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.
  * Ability to multi-task while working on up to 20-30 future groups.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.