New

Product Support Engineer

YOH Services LLC
401(k), employee discount
United States, California, Santa Clara
Apr 04, 2025
Product Support Engineer Category: Manufacturing & Production Employment Type: Contract To Hire Reference: BH-384005 Product Support Engineer needed for an 18-month contract to hire opportunity with Yoh's client located in Santa Clara, California. Pay Rate: $25 to $30 per hour *Shift Avaialble: Monday-Friday 9:00am - 6:00pm* The Big Picture - Top Skills You Should Possess: Solid interpersonal skills Strong analytical skills Ability to quickly adapt to change What You Will Be Doing: * Lead new technology evaluation and testing in house (SCLA, and other lab locations) or alfa site ELS by organizing cross functional team with division Engineer/support/supplier. Feedback learning to design, procedure, and operation for future opportunities and report result to management and ensure smooth transition to division support. * Provide technical support in remote or on site to division support team, TSE, field engineers, and lab technicians who are diagnosing, troubleshooting, repairing and debugging complex issues related to equipment, software, and firmware. Track issues in Jira database and report business critical to management. * Understand new product design requirement from internal or external customers and bridge communication among division and supplier as a single point of interface for owning products and manage IP sensitive information properly. * Provide background information of critical quality issues reported through NC and returned FA items to Q&R team in Jira database. Support validation of CIP product in house and procedure. * Support firmware validation testing on lab system every major release or ad-hoc critical bug fix timing to ensure readiness of delivery to BU integrated systems. * Work with Tech Pub team to validate CM procedures on the tool. Redline to feedback the change until completion. * Manage spare parts release status with ExH SBU and RSL restricted parts approval with proper technical communication with field team. * Manage parts receiving and shipping for test parts and communicate supplier PO order status with BU. What You Need to Bring to the Table: Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; take a broad perspective to identify innovative solutions. Works independently, with minimum guidance in only when management decision is required. Lead multiple projects by leading functional teams. Functional knowledge Demonstrate depth of expertise in mechanical and electrical, and system discipline. Possess general knowledge of hardware and software to perform hands on activities on equipment. Lead cross functional team among internal AMAT members and supplier and manage project progress. Solve complex problems; exercise judgment based on assessment of technical analysis, risk, business impact. Communicates difficult technical and non-technical concept with internal and external parties. Japanese or Vietnamese proficiency is plus Bonus Points! Otherwise Known As Preferred Qualifications: Experience in semiconductor industry 3 - 5 Years Education: Bachelor's Degree 3 to 7 years of experience Travel 20% of the Time What's In It For You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly e-payroll Employee Discount Programs Referral Bonus Programs What are you waiting for? Apply Now! Estimated Min Rate: $25.00 Estimated Max Rate: $30.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.