GNAL Triage Nurse SME

GNAL Triage Nurse/SME

Cherokee Nation Businesses, in partnership with Cherokee Federal Solutions, is seeking a qualified GNAL Triage Nurse/SME to support the Military Health System's Global Nurse Advice Line (GNAL). This role combines clinical nursing expertise with senior virtual call center administration, ensuring efficient, high-quality care for active-duty service members, families, and retirees. The position involves patient triage, care coordination, and workforce optimization, requiring a blend of clinical experience, operational analysis, and leadership in both nursing and virtual call center management.

Compensation & Benefits:

Estimated Starting Salary Range for GNAL Triage Nurse/SME: Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

GNAL Triage Nurse/SME Responsibilities Include:

• Provide telephone-based triage, conduct thorough assessments, and offer self-care advice or referrals to clinics. Facilitate follow-ups with healthcare providers in Military Treatment Facilities (MTFs), urgent care centers, or other authorized Tricare facilities.
• Ensure beneficiaries promptly reach a nurse coordinating immediate access to healthcare services, including scheduling acute care appointments at MTFs or nearby urgent care facilities.
• Maintain accurate patient records, documenting all triage assessments, treatment plans, and follow-up instructions in compliance with HIPAA and other regulatory standards.
• Collaborate with care coordinators to schedule appointments for acute care and ensure timely access to appropriate resources, including MTFs, urgent care centers, or emergency rooms.
• Provide patients with information about treatment plans, medication adherence, and lifestyle modifications to ensure they understand their care instructions.
• Ensure patients receive proper follow-up care and ensure MTFs have access to encounter notes and audio recordings for review.
• Maintain professionalism and composure in high-stress situations, responding effectively to urgent medical concerns.
• Monitor patient outcomes and collaborate with the healthcare team to improve care delivery processes.
• Analyze and provide recommendations to improve GNAL call center operations, staffing models, and workforce efficiency to enhance service delivery and patient outcomes.
• Ensure adherence to DHA compliance, regulatory frameworks, and best practices for call center operations and triage protocols.
• Assess and optimize call center workflows, focusing on triage protocols, telehealth integration, and overall operational effectiveness to improve patient care experiences.
• Collaborate with DHA leadership and program stakeholders to develop and implement strategies for improving GNAL operations and service delivery.
• Develop and advise on recruitment, retention strategies, and incentive programs to ensure high-quality staff retention and motivation.
• Assess and improve the use of contact center technology, telemedicine platforms, and clinical software to enhance operational effectiveness and patient care.
• Analyze operational data, identify trends, and provide actionable insights to improve the performance and efficiency of GNAL services.
• Performs other job-related duties as assigned

GNAL Triage Nurse/SME Experience, Education, Skills, Abilities requested:

• Bachelor of Science in Nursing, Health Services, Public Health, Nursing, or related field.
• Master of Science in Nursing, Health Services, Public Health, Nursing, or related field preferred.
• RN License.
• CCRN Certification.
• Compact State Nurse License.
• Minimum of 5 years of clinical nursing experience, specifically in triage or patient care coordination, healthcare contact center management, nursing operations, or a medical officer role within DHA or a similar military healthcare setting.
• Strong expertise in GNAL operations, call center workflows, and compliance with healthcare regulations.
• Extensive experience in triaging patients and managing clinical workflows in high-stress environments.
• Experience working within the parameters of the Tricare Operations Manual (TOM) and the established triage protocols.
• Must pass pre-employment qualifications of Cherokee Federal
• Extensive experience in triaging patients, assessing symptoms, and providing treatment recommendations.
• Excellent leadership, communication, and stakeholder engagement skills.
• Ability to manage high-stress situations while ensuring patient safety and comfort.

Company Information:

Cherokee Federal Solutions (CFS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CFS, visit cherokee-federal.com.

#CherokeeFederal #LI - remote #LI-IG1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Nurse Triage Specialist
• Clinical Call Center Nurse
• Healthcare Triage Coordinator
• Telehealth Nurse Practitioner
• Nurse Case Manager

Keywords:

• Triage
• Nurse
• Tricare
• Call Center
• Care Coordination
• Healthcare

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.