Onsite IT Support Engineer

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America - YouTube

Atlas Copco IAS | SPR Joint Development - YouTube

Your Role

The Onsite IT Support Engineer plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations. This role requires a proactive problem-solver with strong technical skills in hardware, software, servers, networking, exceptional communication abilities, and a focus on delivering an outstanding end-user experience. By managing IT activities discreetly and efficiently, the Onsite Engineer ensures minimal disruption to daily business operations while supporting the company's digital journey.

Resonsibilities:

• End-User Device Management: Handle PC-related tasks such as setting up new hires, performing hardware swaps, and maintaining end-user devices to ensure a smooth onboarding and operational experience.
• Technical Support and Troubleshooting: Provide prompt, professional support for technical issues, including PCs, printers, and other peripherals, serving as the go-to resource for IT-related queries.
• System Maintenance and Reliability: Monitor and maintain IT systems, addressing potential issues proactively to ensure business continuity and system reliability.
• IT Representation and Collaboration: Act as the frontline representative for IT, bridging the gap between the business and IT by providing professional, effective support. Collaborate with other IT teams and departments to address complex issues and deliver IT services that meet business needs seamlessly.
• Behind-the-Scenes Operations: Manage activities that ensure seamless IT operations, keeping the "dirty work" behind the scenes to minimize disruptions and maintain a smooth user experience.
• Printer and Peripheral Support: Provide hands-on support for printers and other peripherals, ensuring their availability and reliability for day-to-day business functions.
• Security and Compliance: Follow IT security protocols and assist in maintaining compliance with company policies, safeguarding sensitive data and IT assets.
• Networking, Connectivity and Operational Technology: Provide proactive, hands-on support and guidance by collaborating closely with the regional Network Operations Team, ensuring adherence to industry best practices and Atlas Copco standards
• Data Center Operations: Deliver hands-on support and guidance by collaborating closely with the regional Data Center Operations Team and business Application Owners, ensuring adherence to industry best practices and Atlas Copco standards
• Documentation and Knowledge Sharing: Maintain accurate documentation of IT processes and share knowledge with team members and users to enable effective troubleshooting and best practices.

To succeed, you will need

Experience and Educational Requirements

• Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations.
• Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support.
• In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities.
• In-depth understanding of networking with a working knowledge of Industrial networking and OT network segmentation best practices.
• In-depth understanding of physical, virtual and cloud-based server environments.
• Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management.
• Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination.
• University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus.
• Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred.

In return, we offer you

• Ample Opportunities for Professional Development: Access to ongoing training and mentorship for career growth within our global organization.
• Competitive Compensation: A comprehensive pay package that recognizes your skills and contributions.
• Outstanding Company Benefits: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family.
• A Rewarding, Forward-Thinking Company Culture: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact.

Start your journey today!

City

New Hudson

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practice laws. Atlas Copco strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender conformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.