Claim Manager

Supervises and mentors a unit of claim adjusters and other staff and oversee the analysis, review and validation of claims under the direction of the Managing Director. Ensures processes and procedures, legal principals, and claim handling regulations are properly applied and adhered. This is an IN-OFFICE position that will not convert to remote. Must be local to Phoenix AZ.

• Provides direction and supervision to adjusters and other staff. *
• Assigns work ensuring balanced workload for employees in unit.
• Reviews all assignments in accordance with service standards; continues to review diary at appropriate intervals.
• If applicable, reviews reserves at least every 30 days and revises as necessary.
• Reviews and corrects outgoing reports.
• Monitors and drives production in accordance with Client standards.
• Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
• Trains and develops new employees.
• Completes file re-inspections and audits as requested.
• Recommends candidates for cross-training and advanced training.
• Promotes a good public image of the Company.
• Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
• Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
• Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

• High school diploma and at least two years college or an equivalent combination of education and experience.
• At least 5 years of formal supervisory experience including as an Adjuster in Charge, Claims Supervisor or Claims Manager.
• Demonstrated ability to effectively manage, supervise, and develop employees.
• In-depth knowledge of insurance coverages, claims adjusting practices, and negotiating skills.
• Continuous interaction with adjusters, claimants and clients to exchange information; decisions may require analysis of alternative courses of action.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.
• Must possess a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Familiarity with legal, medical and technical disciplines.
• Computer skills