Residential Concierge Manager - Waters Condos

Horseshoe Bay Resort's Condo Rental Program is looking to add a team member! The Residential Concierge will cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities.

General Duties:

Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

* Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence.
* Respond to all voicemails and emails before the end day.
* Review next day's arrivals for accuracy.
* Walk through the next day's Owner and VIP arrivals.
* Perform rental unit Inspections.
* Audit all upcoming reservations 1 week prior.
* Inspect all upcoming requests 2 weeks ahead.
* Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation
* Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.)
* Distribute weekly updates/reports to Manager.
* Review Property Rental sites of improper references to our facility
* Notify manager of those advertising our facility without permission
* Review website and marketing materials to ensure accuracy.
* Submit Purchase Orders to Manager for PAR items or new unit set up items.
* Assist Departments with sales training/site tours/overall guest satisfaction.
* Assist Rental Program Manager with special projects.
* Schedule repairs and maintenance as necessary with follow ups
* Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity.
* Maintain proper lines of communication with all departments to ensure that all details are communicated.
* Develop working knowledge of all departments, the Resort, its amenities, and the competition.
* Continuous training with the property management system and amenities reservations systems.

Employment Standards:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort.
* The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis.
* Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required.
* Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks.
* This position also requires organizational and follow-up skills.
* Customer service in resort and property management experience preferred.
* High school diploma or equivalent, required.
* Excellent interpersonal and communication skills
* Planning, multi-tasking and strong computer skills
* Use of Microsoft Office Suite of programs
* College degree valued but not required.
* Maintain a clean, safe and environmentally responsible work environment.
* Must have neat and pleasant overall appearance.
* Must be able to interact with co-workers and have a sense of TEAM.

Education and Experience
High school diploma required and a minimum of two years' experience in rental housing.

Language Skills
Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.