Customer Service Representative

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.

Why work at MCC:

• Compensation: Competitive Compensation
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays

Responsibilities:

• Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
• Culture:Model a customer focused culture for the organization.
• Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands.
• Complaint Resolution:Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer.
• Continuous Improvement: Participate in improving processes and system workflows. Gain knowledge and skill on team members' customers and workflows to serve as backup.
• Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas
• Quality and Process Compliance:Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, product safety, and GMP standards required.
• Values: Model the Corporate Values and Principles: Integrity, Achievement, Passion, Perseverance, & Creativity.
• Safety: Support a culture focused on a safe work environment. Exhibit a safety-first attitude in all that is done, from proper PPE compliance to keeping the work environment safe and hazard-free. Compliance with all workplace and product safety standards and procedures is required.

Qualifications:

• A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

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