Product Owner - Episodic Care Management

The Impact You Will Have:

Blue Cross and Blue Shield of Minnesota is hiring a Product Owner to support a segment of the Care Management portfolio, in Eagan, MN. In this role you will be responsible for defining the product vision, creating roadmaps and managing the product delivery process. More specifically, you will support Episodic Care within the Care Management portfolio. This includes prioritizing and organizing idea creation for program refinement, value creation, and adjustments. Conduct volume analysis and cost trend analysis to justify proposed changes. Provide clear reasons for prioritizing certain initiatives. You will partner with product management and stakeholders to translate product strategy into detailed product vision.

You will have at least 3+ years of experience as a Product Owner (defining product vision, discovery, creating roadmaps and delivering products), with strong preference for healthcare experience.

This role is hybrid, 2 days a week in office, out of Eagan, MN.

Your Responsibilities:

• Serve as the "voice of the product" and therefore is the liaison between the business and the Scrum Teams; translating features into user stories within a teams backlog and managing, ranking and prioritizing this backlog so that it is reflective of stakeholder requirements and priorities.

• Lead teams in identifying and prioritizing customer problems, ensuring we deliver impactful solutions.

• Drive product development with your insights; solve problems that drive value to our members and customers.

• Final signoff and acceptance responsibility for user stories/features and backlog items.

• Collaborate with team(s) and Stakeholder(s) to discover and deliver the best solution to the market problem(s) presented by the Product Manager (business).

• Works with the business to understand coordinate ranking and prioritize business needs and plan solutions to ensure that each release/"go-live" provides business value to end users sales and marketing.

• Manage the solution concept development process to ensure the product team understands the direction and vision.

• Create and maintain backlog ownership of work through the product life cycle.

• Utilize best practices to create user stories/backlog items and their acceptance criteria.

• Help provide input into business cases and translate into product backlog stories/items.

• Serve as the Product Management (business) proxy and decision point to represent the stakeholders.

• Reviews and accepts/rejects results both during a Sprint and in the Sprint review.

• Attends sprint events and is available to team during the sprint for clarifications and acceptance of user stories.

• Capture and prioritize issues or incidents for the team backlog.

• Presents work to team from Team Backlog during Sprint Planning for acceptance by the Team in a Sprint, negotiates Sprint goals with the Team.

• Encourages innovation and experimentation on teams to drive team engagement.

• Generally, Product Owner will have accountability of larger cross functional product(s). Number of products, product size, revenue impacts and/or complexity are all considerations in performance.

Required Skills & Experiences:

• 3+ years of Product Ownership and/or Product Management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Experience with writing business/functional requirements and experience implementing Agile methodologies

• Experience developing short-term and long-term roadmaps

• Work with stakeholder(s) to establish Product Outcomes goals and track progress

• Able to lead: user story mapping, journey mapping and stakeholder canvas exercises

• Demonstrated presentation skills with leadership and key stakeholders

• Experience conducting current state vs future state mapping and delivering upon identified product gaps

• Strong analytical, organizational, and problem-solving skills

• Experience interacting confidently with key stakeholders, as a subject matter expert and comfortable with influencing decision-making

• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties

• Experience in program management and process improvement with high level of execution focus preferred.

Preferred Skills and Experiences:

• Bachelor's degree in a clinical field (e.g., Nursing, Medical Technology, Clinical Laboratory Science, etc.)

• Experience as an Agile/JIRA product owner

• Experience working in the managed care/healthcare insurance industry; specifically, Clinical Care Management.

• Experience working with Transition of Care.

• One of the following certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe PM/PO or LeSS