Contact Center Member Specialist

Honor Credit Union

paid time off, paid holidays, 401(k)

United States, Michigan, Berrien Springs

Mar 25, 2025

Position:
Contact Center Member Specialist

Location:

Berrien Springs, MI

Job Id:
2947

# of Openings:
2

Contact Center Member Specialist - Berrien Springs (Full-Time)

ABOUT HONOR:

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

Provides excellent member service by developing and maintaining strong member relationships through multiple communication channels, primarily being calls, emails, chat, text, and the fraud queue.
Actively resolving member concerns regarding credit union products and services including but not limited to new memberships, checking accounts, debit cards, credit cards, loans, home banking, mobile banking, bill payments, and processing fraud requests.
Engages with members to identify financial needs, actively strengthening member relationships through cross sales, education, and identifying ways for members to optimize financial goals.
Maintain current knowledge of Honor offerings and accurately record transactions and conversations with members.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

High School diploma or equivalent.

EXPERIENCE REQUIRED:

One to three years of similar or related experience, including preparatory experience.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of company products, and sales policies and procedures.
Must have demonstrated ability to finances in order.
Strong listening, verbal, and written communication skills.
At all times follow the core values of the credit union.
Must be highly detailed.

WHAT'S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.

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