Nurse Triage Manager

The Nurse Manager will oversee the practice of the Nurse Triage department which delivers thorough telephonic support to patients from 14 UC Davis Primary Care clinics, including three based in hospitals. Registered Nurses within the program care for patients of all ages, from infants to the elderly.Responsible for management of human and other resources, clinical and professional development, and compliance with regulatory and professional standards. Participates in strategic and clinical program planning and clinical quality improvement initiatives. Serves as a clinical expert and staff resource. The Nurse Triage Manager provides management of the nursing practice and patient care delivery for a diversified or specialized patient population. Fosters interdisciplinary collaborative relationships within the clinic, the institution, and the community. Demonstrates accountability for own practice as defined by the Nurse Practice Act.

Job Functions:
Methods of measurement may be by one or more of the follow or any other means:
* Direct observation.
* Competency database.
* Clinical Quality Improvement initiatives/outcomes.
* Regulatory compliance.
* Solucient data.
* Documentation.
* Feedback from patients, staff, physicians and faculty.
* Committee participation.

Apply By March 8^th, 2025 at 11:59pm; interview process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• A valid California Registered Nurse License without restriction
• American Heart Association (AHA) Basic Life Support (BLS) or UC Davis Health CPR
• Graduation from an accredited school of Nursing. Bachelors Degree in Nursing, or Masters Degree in Nursing earned through a direct entry MSN program.
• Master's degree required in nursing or other related field. If currently in Master's degree program, must complete and graduate within three years.
• Five (5) years of nursing experience.
• Two (2) years of nursing management experience.
• Recent Ambulatory Clinic or Ambulatory Operations experience.
• Experience in personnel management to include developing position descriptions, recruiting, interviewing, selecting, training. motivating, coaching, evaluating and disciplining.
• Experience in administrative coordination and fiscal policy.
• Strong interpersonal and communication skills.
• Meets specialty specific clinical competencies for assigned area.
• Working knowledge of applicable Standards of Practice.
• Knowledgeable and proficient in the use of health care technology within specialty area.
• Demonstrates a commitment to customer service and an ability to meet the needs and expectations of patients and health care colleagues.
• Full command (verbal and written) of the English language.
• Possess strong leadership and critical thinking skills to include: ability to rapidly resolve complex clinic/resource issues.
• Ability to manage and promote excellence in a clinical academic environment of multiple providers, personnel and patients.
• Ability to set priorities and organize work.
• Knowledge of pathophysiology and nursing processes to make independent clinical decisions and provide clinical leadership within the department.
• Functional knowledge of clinical quality improvement initiatives and research process.
• Knowledge of Joint Commission, Title XXII, federal and state regulations.
• Knowledge of applicable provisions of collective bargaining agreements covering employees supervised.
• Ability to provide on-going staff development/mentoring and serve as a role model for all personnel.
• Possess excellent communication and public relations skills.
• Ability to inspire creativity and motivation in others.
• Practice as defined by the Nurse Practice Act.
• Job requires occasional provision of direct patient care, including moving and positioning patients (with assistance as needed to ensure employee and patient safety) and assisting with multiple exams and procedures that cumulatively may last several hours at a time. Job also typically requires frequent movement throughout the clinic.

Preferred Qualifications

• AMB-BC, NE-BC, or NEA-BC certification
• Experience in Telephonic Nurse Triage.
• Experience developing reports, monitoring data, and implementing strategies to improve quality of services.
• Magnet/shared governance experience preferred.
• Managing in a union environment preferred.
• Epic EMR experience.

Department Overview

Nurse Triage provides comprehensive telephonic advice to patients from 14 Primary Care UC Davis clinics, 3 of which are hospital-based. Within Nurse Triage, Registered Nurses provide services to patients ranging from newborn to geriatric. We handle both advice calls
and emergent calls and determine the disposition for each patients' care, whether it be home care, office visit, or ED. The call volume daily ranges from 400-500 calls. Nurse Triage also houses the MyChart Message Team where RNs perform initial intake of patient
MyChart messages for 11 primary care clinics. The nurses handle an average of 1,100 messages per day. Additionally, the department support the UC Davis MD Consult line, UC Davis Express Care, and Urgent Care at Home referrals.

POSITION INFORMATION

• Salary or Pay Range: $153000.00 - $329000.00
• Salary Frequency: Monthly
• Salary Grade: Grade 29
• UC Job Title: AMBUL CARE PAT MGR 2
• UC Job Code: 006473
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): day
• Location: Patient Contact Center (HSP166)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks