Director of Information Systems

Sixteenth Street Community Health Centers
United States, Wisconsin, Milwaukee
1337 South Cesar E Chavez Drive (Show on map)
Feb 05, 2025
Provides direct input on strategic and tactical planning development to include development, evaluation, and coordination of the healthcare network's information solutions and technology systems. Working directly with infrastructure and service areas of the IS team, the Director of IS will also ensure alignment of these components with the efforts of the Business Solutions Team. Oversees the infrastructure and service operations responsibilities will include the increasing performance of these areas and establishing leading-edge solution approaches that are cost-effective. Development of reporting metrics. Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation. Designs, implements and evaluates the systems that are utilized by the end users to ensure productive use of computer hardware and software and ease of use and reliability of these systems. Develops and implements user-training programs and efforts to increase overall userbase digital literacy as well as awareness around cybersecurity, HIPPA, and other regulatory processes as they relate to systems overseen by IS. Oversees and evaluates system security and backup procedures as well as other key systems to ensure that access is well maintained. Job Responsibilities: Manage existing staff and solutions as well as implementation of new agency-wide information systems, as needed. Oversees personnel development and hiring within the areas and responsibilities assigned to this role. Works directly to improve service and reliability of systems as well as overall customer service delivery processes. Works to improve the skillsets and cross-training of IS staff to ensure constant improvement to service delivery. Review all hardware and software acquisition and maintenance contracts. Assists in the development of and monitors the annual operating and capital budgets. Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, and software and interconnection of healthcare network information systems. Develop and maintain systems recovery plans to ensure that Disaster Recovery, business Continuity, Incident Response and Ransomware processes. Qualifications: Minimum of 5 years of experience with increasing responsibilities for management and support of healthcare information systems and information technology, direct management of an enterprise level IT operation is required. Significant experience in the healthcare industry is desirable, specifically in technology and information systems planning to support the operational and strategic business goals of the organization. Bachelor's degree in computer science, engineering, business administration or a related field or equivalent experience. Familiarity with desktop, notebook, handheld, and server computer hardware. Familiarity with local and wide area network design, implementation, and operation. Familiarity with operating systems such as Windows, Unix, and Linux.