SRE Engineer

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

NOTE: If candidates are located in/around Jacksonville, FL then expectations are to be hybrid (3 days in office).

About the team:

Platform Operations team provide 24x7 support across multiple platforms across all regions. Although predominantly SQL based applications the Ops team members have multiple skillsets providing a premium level of support.

What you will be doing:

• Lead and actively participate in the day-to-day operations of the team, overseeing changes and incident resolution.

• Take charge of incident triage calls and conduct root cause analysis to address issues effectively.

• Configure and deploy product releases into production, ensuring the highest standards of quality.

• Engage in data center and infrastructure change activities to maintain operational efficiency.

• Develop robust monitoring and alerting systems for various application production environments.

• Identify redundant tasks and drive automation efforts through hands-on coding and scripting.

• Contribute proactively to team meetings and foster a collaborative team environment.

• Research and resolve user problems, software system issues, and production environment challenges to ensure seamless operations.

• Follow established escalation procedures to promptly address processing and user issues, meeting service level standards.

What you will need:

• Proven experience as a Site Reliability Engineer (SRE), focusing on scalability, high availability, performance, stability, and reliability of software applications.

• Strong proficiency in building automation solutions to streamline operations and processes.

• Hands-on experience in developing and implementing production monitoring solutions.

• Sound understanding of product interdependencies and a blend of pragmatic, operational, and software development skills.

• 2-3 years of hands-on experience in building and supporting application infrastructure in Azure public cloud environments.

• Proficiency in Change Management processes using ITSM tools such as ServiceNow.

• Experience in initiating and leading or participating in the resolution of incidents.

• Knowledge and hands-on experience with effective monitoring tools like Splunk, Dynatrace, Tryambak and Azure cloud-native monitoring tools.

• Ability to work comfortably with Windows, SQL Server and scripting tools.

• Experience of CI/CD processes including the use of Ansible & Jenkins

• Proficiency in querying, scripting, and deploying on Microsoft SQL Server.

• Proven ability to work autonomously and take initiative with minimal supervision.

Added Bonus if you have:

• Supporting cloud base technology

• Strong understanding of networking concepts.

• Proficiency in scripting MS SQL would be advantageous.

• General knowledge of financial applications would be a plus.

• Knowledge of Fintech/Finance industry.

• Knowledge of FIS products and services.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE: If candidates are located in/around Jacksonville, FL then expectations are to be hybrid (3 days in office).

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass