Customer Service and Billing Agent, Air Import
 Staffmark Group | |
$23.00-$25.00
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paid time off, paid holidays
| |
 United States, California, South San Francisco | |
 Jan 14, 2025 | |
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Job Title: Customer Service and Billing Agent, Air Import
Department: Import Operations
Reports To: Import Operations Supervisor
Location: South San Francisco, CA (Onsite)
Industry: Freight Forwarding/ Global Logistics
Schedule: 8am - 5pm (M - F)
Summary:
The Import Customer Service Agent is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.
Essential Duties and Responsibilities:
Customer Service:
* Respond promptly and professionally to customer inquiries via phone, email, and in-person.
* Build and maintain strong customer relationships.
* Proactively communicate shipment updates and any potential delays to customers.
* Resolve customer issues and complaints effectively and efficiently.
* Identify and address customer concerns and provide solutions to improve customer satisfaction.
Import Operations:
* Track and monitor import shipments from origin to destination.
* Coordinate with overseas agents, carriers, and customs brokers to ensure timely and accurate clearance of goods.
* Prepare and review import documentation, including invoices, bills of lading, and customs entries.
* Assist with the resolution of customs issues and delays.
* Monitor shipment progress and proactively address any potential problems.
Billing and Invoicing:
* Prepare and review customer invoices for accuracy.
* Answer customer billing inquiries and resolve any discrepancies.
* Assist with the collection of outstanding payments.
* Maintain accurate records of all customer interactions and transactions.
Other Duties:
* Participate in team meetings and training sessions.
* Assist with other department projects as needed.
* Stay updated on industry regulations, procedures, and best practices.
Qualifications:
* 1-2 years of experience in import/export logistics or customer service preferred but not required.
* Excellent communication and interpersonal skills, both written and verbal.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. | |