Account Director

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support account(s) focused on large wholesale carrier infrastructure. The successful candidate will be able to develop customer relationships across large complex organizations and drive sales of end user connectivity, metro and national backbone solutions, and IP solutions. The Account Director is responsible for achieving sales and revenue growth targets through consistent account management activities as well as developing new contacts within assigned customer account(s). Meet monthly, quarterly, and annual sales and renewal goals set by the leadership team through aggressive prospecting, relationship building, and selling. A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of telecom Infrastructure solutions focused on carrier access, metro & national network topology, with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work position will consider applicants that currently reside in the United States.

Responsibilities:

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.

• Present proposals and manage customers through the sales process.

• Attain high Net Promoter Score results based on excellent customer support in the sales process.

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new business.

• Apply knowledge of customers, industry, and services to achieve revenue objectives.

• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.

• Manage high volume of work while maintaining a high degree of responsiveness.

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.

• Provide accurate and timely forecasts of sales opportunities.

• Develop and maintain records of customer activity for reporting of sales and forecasts.

• Provide accurate and timely information to management.

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

• Support accounts in need of and in support of wireless infrastructure.

• Develop customer relationships and drive sales of Connectivity and infrastructure services to prospects and customers in the Carrier Wholesale environment.

• Responsible to achieve sales and revenue growth targets through consistent account management activities as well as acquiring new accounts.

• Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling.

Qualifications:

• Minimum of five (5) years of large complex customer sales experience managing strategic sales initiatives.

• A demonstrated ability to succeed in an autonomous environment is key to this role.

• Proven ability to build relationships.

• Quick learner who collaborates well with others.

• Excellent communication skills, both verbal and written.

• Exceptional customer service and relationship building/maintaining skills.

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.

• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN and Security services.

• Ability to travel nationally as required by customer accounts, estimated 20% of the time.

Base Salary Range: $85,400 - $121,000 USD, commensurate with experience. This role is eligible for participation in the sales commission plan.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.