Record Integrity Specialist

The Record Integrity Specialist maintains the accuracy, reliability, and integrity of the electronic master patient index (EMPI) and of the electronic health record (EHR), and by extension of the patient portal account. Safe care delivery, clinical coordination, data exchange, and protection of personal health information (PHI) are just a few of the critical elements that rely upon the integrity of the EMPI and the EHR, making this a critical role. This position is responsible for the EMPI maintenance, facilitation of Chart Correction functions, and managing various Care Everywhere (Health Information Exchange) functions and MyChart (Patient Portal) support for all Bryan Health clinical entities. This position requires the incumbent to be consistent in maintaining privacy and confidentiality of all patient health information, collaborating with clinical and clerical personnel as well as patients, and ensuring high levels of accuracy and attention to detail.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Researches potential duplicate or overlay medical records, and merges or unmerges as appropriate, based on requests received and on the potential duplicate report generated by the EHR system.

3. *Coordinates with multidisciplinary team in identification and resolution of urgent erroneous admission (overlay) scenarios. This includes providing direction to multiple stakeholders about what steps to take with medical record

documentation in order to ensure patient safety, reviewing and confirming corrections made by clinical users, and ensuring that down-stream systems receive the necessary updates.

4. Maintains an understanding of the data flow between the EHR and other systems throughout the organization.

5. *Manages and executes correction tasks including correcting scanned documents, deceased patient updates, demographic updates, and performing patient contact moves to move patient data and reconcile information manually as appropriate.

6. *Assists clinical users in making chart corrections as needed.

7. Works the assigned Epic InBasket folders as related to Chart Corrections and MyChart. Forwards and responds to messages as appropriate.

8. *Responds professionally and courteously to patient requests for assistance in ongoing use of patient portal, to include activation requests, proxy requests, password resets, and general usage questions.

9. *Manages entire process relating to requests for medical record amendment, from receipt of request through final response and downstream notification of accepted amendment requests.

10. *Takes support calls from provider portal users and resolves or escalates concerns as appropriate.

11. Supports deficiency tracking and provider suspension functions.

12. Answers HIM office phone and assists or triages as appropriate.

13. Answers Release of Information direct phone line and assists or triages as appropriate.

14. *Uses good listening and critical thinking to understand issues and appropriate resolutions.

15. *Serves as an organizational resource for issues involving chart correction, identity, and MyChart (Patient Portatl).

16. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of health information technology and healthcare workflow.

2. Knowledge of federal, state and facility regulations related to medical record documentation and patient confidentiality.

3. Knowledge of computer hardware equipment and software applications relevant to work functions.

4. Knowledge of health information management functions and patient medical record contents.

5. Knowledge of medical terminology, procedures and treatments.

6. Skill in the use of Microsoft Office applications and web-based applications.

7. Skill in listening for understanding and problem solving.

8. Skill in research and decision-making under pressure.

9. Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments.

10. Ability to provide high level of customer service via telephone or in person.

11. Ability to communicate effectively both verbally and in writing.

12. Ability to work independently with little supervision.

13. Ability to maintain confidentiality relevant to sensitive information.

14. Ability to prioritize work demands and schedule work to meet deadlines.

15. Ability to work in a fast-paced, highly dynamic team environment.

16. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Additional post-secondary course work preferred. Registered Health Information Technician (RHIT) designation preferred. Minimum of two (2) years' experience related to health information, release of information, patient registration or patient billing required. Minimum of two (2) years' experience with Microsoft Office applications and web-based applications required. One (1) year of experience working within an electronic health record required. Prior customer service experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.