Position Details
Position Information
| Recruitment/Posting Title |
Telecommunications Analyst IV (Unified Communications Engineer) |
| Job Category |
Staff & Executive - Information Technology |
| Department |
OIT-EI Telecommunications |
| Overview |
Rutgers, The State University of New Jersey, stands among the nation's highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you'll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation's most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We're an academic, health, and research powerhouse and a university of opportunity.
The Office of Information Technology (
OIT) is Rutgers' enterprise IT office.
OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT's services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT's staff members work closely with the broader university community to advance Rutgers' missions of teaching, research, and service. For more information, please visit
https://it.rutgers.edu. |
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology. Reporting to the Manager of the
OIT-Enterprise Infrastructure Telepresence and Conferencing group, the Telecommunications Analyst IV provides engineering support for the Cisco Unified Communications Manager, Cisco Control Hub, Webex, Zoom, and Telepresence Rooms, providing services across all campuses.
Among the key duties of this position are the following:
- Provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software.
- Supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems.
- Develops positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology - Enterprise Infrastructure.
- Oversees Rutgers Unified Communication core applications and servers' maintenance, upgrades, and expansions.
- Participates in and oversees site assessment and system design, staging, testing, and deployment while working closely with other OIT staff members and technicians.
- Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions.
- Prepares and provides project and equipment information including cost estimates to departmental clients.
- Effectively utilizes network testing equipment for troubleshooting.
- Monitors and utilizes Unified Communications monitoring tools.
- Updates documentation and reports as required.
- Provides onsite support as well as training to end-users and departmental staff in NJ.
- Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Performs other related duties as assigned.
|
| Position Status |
Full Time |
| Hours Per Week |
|
| Daily Work Shift |
|
| Work Arrangement |
|
| FLSA |
Exempt |
| Grade |
34S |
| Position Salary |
|
| Annual Minimum Salary |
104442.00 |
| Annual Mid Range Salary |
126225.00 |
| Annual Maximum Salary |
150519.00 |
| Standard Hours |
37.50 |
| Union Description |
HPAE 5094 |
| Payroll Designation |
PeopleSoft |
| Benefits |
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to
http://uhr.rutgers.edu/benefits/benefits-overview.
|
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree in Computer Science. Equivalent education, experience, and/or training may be substituted for the degree requirement.
- A minimum of six (6) years of hands-on experience managing a large enterprise infrastructure with over 25,000 endpoints that includes the design, configuration, installation and troubleshooting of Cisco Unified Communications and Collaboration core system and end devices, as well as data networking.
|
| Certifications/Licenses |
- Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.
|
| Required Knowledge, Skills, and Abilities |
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|
| Preferred Qualifications |
Hands-on knowledge of telecommunications, voice and video technologies and their applications. This knowledge should include the ability to install and maintain
UCS Servers, conduct Cisco cluster upgrades, Connected
UCS, Cisco Expressway and Meeting Server operation and upgrades,
PCD Patching and UC endpoint OS upgrades.
- Hands-on installing and supporting VMware ESXi and Vcenter.
- Cisco Bulk Administration Tool and RTMT
- Cisco Video Endpoints, Cisco Voice Gateways, Switches and Routers (Cubes / SBC)
- Demonstrated knowledge of Cisco UC installation and maintenance techniques
- In-depth knowledge of Cisco IP Phones/Telepresence/Video Endpoints, Cisco Jabber/WebEx, Zoom/MRA, Quality of Service (QoS) related to IP Telephony/Video, CUCM / Control Hub / VM / CMS / TMS / MRA / UCCX / Unity / Singlewire / Spam filtering software, UC testing, monitoring, diagnostics and reporting tools, and call authentication system.
- Experience Training IT staff and end users.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
- Ability to remove and replace ceiling tiles, and work above the ceiling.
- Ability to move computer and fax equipment, desks and furniture to access wall outlets.
- Ability to lift and carry 60lbs and climb a 6-foot ladder.
- Ability to operate hand and power tools as they relate to the installation of 32-98-inch wall-mounted displays.
- Ability to work in tight spaces and be able to pull and punch down cabling.
- Desk work requires use of a computer, sitting or standing at desk.
- Willing to travel, when necessary, to sites throughout New Jersey for business demands.
- Office environment.
- Moderate Noise.
|
| Special Conditions |
|
Posting Details
| Posting Number |
25ST0080 |
| Posting Open Date |
01/13/2025 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Livingston (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
Jan 13, 2025