Student Conference Assistant (CA) - Summer 2025

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Conference Assistant (CA) position is an integral member of the Housing team, serving as a liaison of the Housing Office and Florida International University to all conferences held at the institution. The Conference Assistant serves as a service provider and resource for summer conference organizers and attendees. Conference organizers and attendees can be interns of the university, groups of special programs which collaborate with the university, and/or persons outside of the University community. As members of the Housing Office staff, the CAs work collaboratively with other staff members to ensure effective and efficient delivery of services and information. Together, the CAs and other housing staff provide services that support the mission, vision, and values of the Housing and Residential Experience department. With the goal of providing excellent services to conference guests in the residence halls, CAs are responsible for assisting with day-to-day administrative and customer service responsibilities. The Conference Assistant is a paraprofessional staff member of the Housing Office and reports directly to a professional staff member.

General Expectations

- The CA serves as a resource for conference hosts, guests, interns, and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, and other university departments and offices.

- The CA will be knowledgeable of and able to communicate Housing and Residential Experience procedures and policies to conference attendees and organizers.

- As employees of the Housing Office, CAs are expected to support the vision, mission, values, philosophies, and goals of the Housing and Residential Experience department.

- The CA will help to create and maintain a friendly, respectful, and accepting atmosphere in the residence halls and office spaces.

- The CA will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner to a supervisor.

Role Modeling and Leadership Expectations

- The CA is responsible for abiding by and upholding all residence hall and university policies.

- CAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.

- The CA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision.

Administrative Responsibilities

- CAs are responsible for staffing the front desk of their respective residence halls. During that time, they will be expected to answer the residence hall phone line, receive and disseminate fliers and other information, and assist with general office tasks.

- CAs are also expected to participate in rotating duty rounds, check-in and check-out shifts for conferences, and other conference preparations.

- The CA will serve as first-line of communication with conference organizers, attendees, and interns at check-in and throughout their stay.

- CAs will provide clerical support for office staff by maintaining systems of conference group check-ins, check-outs, key cards issued, and facilities requests.

- CAs are expected to be familiar with and utilize departmental databases/systems to answer questions and assist both conference guests and residential populations.

- CAs will complete special projects as assigned by Housing staff.

Customer Service Responsibilities

- CAs are expected to maintain a positive attitude that is welcoming to conference organizers, guests, and interns, and be supportive of the University and the department.

- CAs are expected to provide excellent customer service to all university guests by phone and in-person interactions regarding any Housing and Residential Experience questions or concerns.

- CAs will uphold and maintain confidentiality with sensitive information.

- CAs will be expected to maintain a high level of professionalism in communication with conference organizers, staff, guests, and department staff.

- CAs will become familiar with the different offices and services available at the University to make appropriate referrals to all conference guests and residents.

- CAs must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment.

- CAs are not required to be enrolled in classes during the summer but are permitted to take courses. First-time CAs can be enrolled in 6 credits or less during each academic session throughout their employment (i.e., 3 credits in Summer A, then 6 credits in Summer B).

- CAs are required to leave Tuesdays 1:30pm-4:30pm open for mandatory staff meetings.

- CAs must be and remain in good standing with the Department and University, including no significant or recent student conduct history.

- Prior to employment, CAs must successfully pass a criminal background check conducted in conjunction with the Human Resources office.

- CAs must currently live or have lived on campus previously at FIU within the last academic year.

- CAs cannot hold other employment outside of the Housing & Residential Experience department.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

- The CA will be scheduled for no more than 30 hours per week during the summer.

- CAs will attend and actively participate in any mandatory staff meetings and training sessions as scheduled.

- CAs are expected to assist with desk coverage throughout the entire summer and work a set minimum of hours throughout the summer terms. No vacation/travel plans should be made until building coverage has been assigned and time off was approved.

- CAs must request and obtain approval from a supervisor prior to any shift changes or absences.

- CAs are required to leave Tuesdays 1:30pm-4:30pm open for staff meetings.

$14.00/hour

- CAs are compensated with $14.00 per hour for each hour worked, paid bi-weekly via direct deposit. The CA is responsible for accurately reviewing and submitting their hours to ensure they are paid appropriately.

- CAs are required to live on campus and will be provided with a private room as a part of the compensation package.

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.