Community Technology Support C

Resident Technology Support

• Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
• Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

Staff Technology Support

• Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
• Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
• Addresses support requests/tickets in a timely and customer-friendly manner.

Community Technology Support

• Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
• Serves as point of contact for various corporate technology projects and initiatives.

• Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
• Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
• Licensure / Certification: Microsoft, A+ or other technology certifications preferred.