IT Support Specialist III

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

About The Role

Join our dynamic IT team as an IT Support Specialist, where you'll play a vital role in delivering standard IT solutions, ensuring smooth operations across Amcor's sites, and maintaining service quality. As a key member of Group IT, you'll tackle diverse technical challenges, lead infrastructure improvements, and support end users, all while ensuring alignment with Amcor's IT policies and standards.

Key Job Accountabilities

Group IT Level

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
• Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
• Responsible for the quality of the IT services delivery at the sites
• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
• Coverage of critical issues at the sites
• Security (alignment with IT policies)
• Documenting (knowledge base, procedures, help guides, etc.)
• Asset Management

Technical Support

• Installing / repairing hardware
• Application/software troubleshooting
• Printer and multi-function device management
• Data backup and restore
• Infrastructure Testing

Network/Servers Support

• Support for setup and configuration of LAN switches and Access Points (wired and wireless)
• Management of the network documentation
• Management of the monitoring tools used to monitor the network equipment and servers
• Maintaining and administering server related activities such as patching, updates etc.

End User Support

• User management (onboarding/offboarding, updates)
• Major events support
• Site events support
• Support end user education

Qualifications/Requirements

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Bachelor's degree in computer science is advantageous
• Minimum of 5 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

*Medical, dental and vision plans

*Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

*Company-paid holidays starting at 9 days per year and may be slightly higher by location

*Wellbeing program & Employee Assistance Program

*Health Savings Account/Flexible Spending Account

*Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available

*Paid Parental Leave

*Retirement Savings Plan with company match

*Tuition Reimbursement (dependent upon approval)

*Discretionary annual bonus program (initial eligibility dependent upon hire date)