Call Center Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Jan 03, 2025
NOW HIRING Customer Service Representatives in Troy, Michigan! Will train on site in Troy for 3-4 months then may be eligible for a hybrid schedule post training if meeting attendance, adherence, quality and performance expectations. Description: - Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts. - This person will be responsible for handling inbound calls pertaining to mortgage questions. - Will receive questions from borrowers, insurance agents and financial institutions. - When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines. - The candidates will be cross trained to handle all calls eventually. - The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. - The CSR must be able to multi-task between various systems to research and document the phone calls. - The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. Qualifications: - 1 year of call center customer service experience - efficient in using a windows PC computer and navigating their software system - typing: at least 35 WPM - good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) Hours: - Training Schedule is 9:30am to 6pm - Post training schedule is 10:30am to 7pm Pay and Benefits The pay range for this position is $17.00 - $18.50 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position will be accepting applications until Jan 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.