Assistant Facilities Manager
 JLL | |
 United States, California, Los Angeles | |
 Jan 03, 2025 | |
|
What this job involves -
As a pivotal Assistant Facilities Manager at JLL, you'll embody our core values of Excellence, Teamwork, and Ethics while having the opportunity to: * Foster and strengthen client relationships through hands-on leadership, ensuring our service delivery consistently exceeds expectations. Your commitment to Excellence will elevate our clients' workplace experiences and set new industry standards. * Collaborate seamlessly with diverse teams, embodying the spirit of Teamwork to deliver on our contractual promises. Together, you'll drive performance that not only meets but surpasses key indicators, showcasing the power of collective effort. * Create and maintain environments that truly enhance our clients' operations, guided by unwavering Ethics. Your dedication to integrity and transparency will build trust and form the foundation of lasting partnerships, as evidenced by consistently positive client feedback. Join our team in revolutionizing facility management, where your skills, passion for continuous improvement, and adherence to our values will have a tangible impact. At JLL, you'll be part of a culture that champions Excellence in service, fosters Teamwork in every interaction, and upholds the highest Ethical standards in all we do. Your day to day: Site and Vendor Management: Manage the site in accordance with all agreed policies, procedures and contract scope. Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites. Support the sourcing SME and area/site managers through the vendor contract procurement process. Ensure all vendors are in compliance with contract and all insurance requirements are met. Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager. Coordinate internally with other teams which may include fitness, food services, parking, security and capital projects. Support the site and area manager in the implementation of short and long-term projects for the client. Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety, reception and mail services. Manage the delivery and revisions of site playbooks. Client Relationship Management: Proactively develop and manage client relationships ensuring that expected service levels are achieved. Comply with all requirements of the client contract and meet or exceed key performance indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity. Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property. Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties. Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services. The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Assist in the creation of reports and presentations for senior management Finance Management / Cost Control / Profitability: Assist the area/site manager to achieve or exceed financial targets and key performance indicators. Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.) Manage vendor purchase orders, invoices, and payments Help to develop and approve the annual capital plan for each building, interfacing closely with the client Actively support an environment of teamwork, co-operation, performance excellence and personal success. Proactively manage the site operations team Participate in performance management program, and personal development planning. Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements Manage Work to align with OpCo Budgets Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath. Ensure compliance within delegated financial and contractual authorities Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors) Leadership/Staff Management Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events Provide excellent onboarding, training, and team building Actively support an environment of teamwork, co-operation, performance excellence and personal success Participate in the individual performance management program and personal development planning for members of the team Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all Properties Metrics to justify staffing levels and how changes in work volumes are addressed Participate in the individual performance management program and personal development planning for members of the team Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio. Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Contingency plans for potential Transferred Employee transitions and moves as well as Service Provider Personnel attrition Recognition that technical functions in some locations must be performed by union labor. Create an employee and visitor experience that promotes WPP values to help attract and retain talent and clients Maintain up-to-date succession plans for all Key Personnel on the WPP account. Conduct employeesatisfaction surveys, analyze results, recommend actions, and implement those approved by WPP Sound like you? To apply you need: Knowledge, Skills, Abilities Bachelor's degree or equivalent work experience in Facilities Management. 2 years plus Facilities Management industry experience either in the corporate environment, third party service provider or as a consultant. Excellent communication, organizational skills Strong client / vendor relationship management experience Ability to multi-task, diligent with attention to detail Proficient in MS Office, and MS Share Point Proficient in CMMS tools, work order management and facility management software Knowledge of building systems, maintenance practices, and facility operations Familiarity with health and safety regulations and best practices Strong analytical and problem-solving skills | |