Clinic/Practice Assistant, Family Practice - Lawrence
 Mass General Brigham Community Physicians | |
 United States, Massachusetts, Lawrence | |
| 500 Merrimack Street (Show on map) | |
 Jan 01, 2025 | |
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We are seeking a full-time, 40-hour Practice Assistant to support our Family Practice team! The desired schedule is Monday through Friday from 8:30am-5:00pm. The home location will be 500 Merrimack Street, Lawrence, 01843.
Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. Responsibilities: Leading up to the patient visit, Practice Assistants schedule all appointments. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments. At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments. Other duties include handling and triaging appropriately incoming patient portal messages, walk ins, reminder calls, rescheduling when needed, monitoring patient flow, and waiting room activity, and providing general support to practice leadership, clinicians, and peers. We do our best to keep all employees in their assigned departments; however, you may also be asked to float to other departments or other sites in the Merrimack Valley/Tuscan area during orientation (for training/precepting purposes) or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). Strong teamwork and collaboration are essential in this role, as you will work closely with cross-functional teams to ensure smooth operations and deliver exceptional service. Qualifications
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.
Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |