Support Technician

General Summary of Position

Job Summary:

Under supervision of the manager, serves as a technician with experience in a professional services environment supporting end-users to the support and Maintenace of RTLS and Temperature Management.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Provide extraordinary customer service for Clinical Engineering department customers applying advanced problem-solving skills.
• Maintain proper inventory of batteries and other equipment necessary for device maintenance to include infrastructure, asset tags, environmental monitoring (EM) sensors, devices, temperature sensors etc., regularly performing battery replacement for any necessary equipment and devices.
• Perform small installations of infrastructure devices maintaining and validating information in system software.
• Pick up and deliver equipment to floors, within department and hospital and maintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods/techniques
• Effectively read and analyze various reports and communicate interpretation and analysis with co-workers and /or leadership
• Document daily activities, findings, and recommendations and monitor equipment status and alerts via the system applications.
• Comfortable occasionally working around or with potential biological hazards; proper personal protective equipment will be worn in accordance with medical center policy and procedures.
• Ability to understand the designs with regards to device location within the hospital and Comfortable navigating all areas of the hospital system including patient rooms.

Qualifications:

• High School Diploma or GED.
• Vocational/Technical Diploma in Electronics preferred.
• 1-2 years' experience in data entry required.
• 1-2 years' experience in healthcare setting preferred.
• One year of relevant professional-level work experience may be substituted for one year of required education

This position has a hiring range of $23.19 - $40.61