Auto Liability Claims Supervisor (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

This position will be the primary inside claims supervisor for liability losses handled within the specified claims region. This individual may oversee standard and/or E&S liability claims, including general liability and auto bodily injury. The position will monitor and supervise a team of claims representatives, providing them with direct oversight, guidance, authority and feedback according to Selective's claims policies, guidelines, practices and procedures. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. This is a hybrid role with 3 days in the Charlotte office.

• Supervises, coordinates and monitors activities of a claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
• Provides effective orientation and onboarding for new staff members. Accurately identifies employee strengths and development needs; provides training and ongoing coaching. Delivers high-impact feedback. Addresses employee performance problems.
• Manages the handling and resolution of all claims within area of responsibility and authority. Manages reserve process to ensure reserve adequacy. Approves claim reserves and payments within authority and as necessary.
• Maintains a direct diary on serious claims and/or litigated claims and an override diary on other selected claims. Reviews consumer/agency complaints.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Provides statistical data to management to ensure adherence to company policies, procedures, and state regulations.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license.

Knowledge and Requirements

• Excellent claims technical and coverage knowledge.
• Ability to supervise and train claims representatives in all aspects of claims processes.
• Proven ability to operate personal computer with proficient use of claims and business software.
• Strong communication (written and verbal), influencing and negotiating skills.
• Ability to organize and deal with a variety of situations, discern problems and recommend/implement solutions.
• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance in situations such as loss control, customer satisfaction, employee development and engagement.
• Strong organizational and time management skills.
• Ability to build and sustain positive experience and relationships with staff, colleagues, and external contacts.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree preferred.
• Experience required; 3 -5 years claims handling experience;
• 3+ years supervisory experience of technical level staff.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.