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Regional Workplace Experience Lead AMER

JLL
United States, Texas, Houston
Dec 31, 2024
On-site daily in Houston, Texas(77079)

What this job involves - We are seeking a Regional Workplace Experience Lead AMER to join our team in a full-time role with one of JLL's premier oil and gas clients. As the Workplace Experience Lead, you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AMER region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management, corporate real estate workplace services, hospitality, workplace strategies, change and communications management, and guest relations management.

What is the day to day?
Identifying strategic goals, priorities, and desired outcomes aligned with the global vision

Planning, managing, and implementing site-specific Workplace Experience Program initiatives

Collaborating closely with the Global Workplace Experience team to ensure global consistency

Promoting Workplace Experience initiatives to business leadership and identifying key areas of support for business units

Engaging business resource groups and communities, with support from the Communications Team

Reporting on progress, sharing innovation and best practices, and celebrating successes

Nurturing relationships, including managing 360 feedback

The ideal candidate should demonstrate leadership and effective communication skills, prioritize performance delivery, and possess a strong focus on customer-centric workplace service solutions

Work collaboratively with local clients to develop, communicate, deliver, and report shared goals and objectives, ensuring their dissemination across all levels

Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums to encourage 360-degree feedback

Stay informed about the current strategies, policies, and procedures of client organizations through close communication and collaboration

Work in conjunction with the Regional Account Director to establish a robust governance framework, including conducting annual, quarterly, and monthly governance meetings

Roadmap for Workplace Experience Program:
Identify and include relevant initiatives in the roadmap

Utilize the data suite to analyze and report on opportunities for service enhancement, assisting the client in making informed decisions regarding cost versus quality

Promoting and delivering Workplace Experience initiatives:
Develop a business case for program pilots, with support from site teams

Assist on-site teams in building out project plans to achieve desired outcomes and provide progress reports

Support stakeholder development efforts

Identify key themes to support program objectives

Workplace Engagement:
Develop an engagement strategy to enhance workplace experience and employee satisfaction.

Support sites in implementing and delivering their engagement plans

Collaborate with business resource groups and communications teams to obtain necessary support for engagement initiatives

Collaborate with partners for Workplace Strategies and Change Management programs:
Understand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication plan

Provide intelligence on what engagement channels work for your regions and share lessons learnt, thereby acting as the 'local flavor' of the global programs

Desired experience and technical skills -
Required
6+ years of relevant experience in real estate consulting or industry roles with a focus on workplace strategy.

Possess relevant experience in workplace, corporate real estate, hospitality, events, or the service industry

Be familiar with processes such as visitor reception management, employee engagement, internal communications, and general facility management

Understand workplace analytics to make data-driven decisions

Understands the different phases of corporate real estate lifecycle and the dependencies between each phase to be able to liaise with appropriate stakeholders at the right time

Has awareness about generic office design principles

Have demonstrated ability to effectively communicate and engage with stakeholders, including team members, colleagues, and external clients

Key Competencies
Executive presence: Ability to command respect and build credibility with senior stakeholders.

Strategic thinking: Capacity to develop innovative solutions for complex business challenges.

Data-driven decision making: Proficiency in analyzing complex datasets, deriving actionable insights, and using data to inform strategy and drive results.

Adaptability: Flexibility to work in a dynamic environment and adjust to changing client needs.

Leadership: Ability to guide teams, mentor colleagues, and drive projects to successful completion.

Business acumen: Strong understanding of workplace strategy principles and their application.
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