Group Billing Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

General

• Attend pre-convention meetings 9%
• Perform on-site billing review with clients when requested 10%
• Coordinate billing set-up with FSC prior to group arrival 10%
• Coordinate invoicing for deposits with FSC 8%
• Monitor collection of past due deposits 6%
• Coordinate group commission payments with FSC 3%
• Post charges for third party vendors as required 5%
• Scan backup to FSC for charges posted locally 2%
• Process invoices for third party vendors for payment & ensure included on billing to customers 3%
• Complete group & catering workbooks pre and post events 7%
• Verify PM accounts established 45 days prior to group arrival 5%
• Arrange for cash paid outs as required by clients 3%
• Monitor direct billing/approval process 3%
• Act as first point of contact to provide missing information for FSC, or answer questions or
• disputes presented by credit or billing staff at FSC 10%
• Research check payment questions posted by cash applications group (from check log) 3%
• Manage open folio for items F.O. has not processed correctly and continue to train local staff on handling of open folio issues 5%
• Review any bills locally (only as requested) 3%
• Ability to perform Physical Requirements and Mental Effort Requirements as explained
• Other duties as assigned