Mortgage Customer Service Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Dec 21, 2024
Description English $17. Bilingual in Spanish $18.50. Mortgage Servicing Class - 1/29 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations *NO TIME OFF IN FIRST 4 WEEKS!* Responsibilities: * Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. * This person will be responsible for handling inbound calls pertaining to insurance servicing questions. * Will receive questions from borrowers, insurance agents and financial institutions. * The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. * Majority of calls will be in regards to payment and/or coverage questions. * The CSR must be able to multi-task between various systems to research and document the phone calls. * The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. * Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Skills Customer, Service, data, entry, mortgage, insurance, call, center, contact, center, customer service, call center, data entry, inbound call Top Skills Details Customer, Service, data, entry, mortgage, insurance, call, center, contact, center,customer service,call center,data entry,inbound call Additional Skills & Qualifications *TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)* MUST HAVE: * At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) * Efficient in using a windows PC computer and navigating their software system (super easy to learn) * typing: at least 35 WPM * Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) * internet connection - will be required to train remote and work remote. * Reliable transportation *NO TIME OFF IN FIRST 4 WEEKS!* NICE TO HAVE: * 2+ years of call center experience * Insurance or mortgage background DQ'S: * No relevant recent experience of call center or Admin * No active internet connection (Unless they are willing to be completing in office) * Unable to work in the office * Poor communication skills (includes tone of voice) * Needing time off in first 4 weeks Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $18.50 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position will be accepting applications until Jan 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.