Service Desk Technician

Description

Are you ready to make an impact?

Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is full time on site with our customer.

Your best work is ahead!

What will you do in this role?

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software

• Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.

• Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.

• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.

• Support Microsoft Office 365 and Active Directory products.

• Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.

• Isolate and resolve issues with individual workstations.

• Act as a resource to answer user questions about hardware and software issues.

• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.

To Qualify for this role you Need:

• US Citizenship

• BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline or equivalent work experience with H.S diploma. If you hold a bachelor, we are seeking 5+ years', Master and 2+ years', with an Associate 6+ years' and if you hold a high school diploma or equivalent, you will need 8 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.

• Current A+, CND or Network+, or CompTIA Security+ (DoD 8570 Compliance)

• Currently hold minimum DoD Secret clearance with TS/SCI Eligibility

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.