The Director, Training and Development Revenue Operations, is responsible for developing, implementing, and measuring the impact of training strategies and programs which accelerate employee onboarding using a data driven approach to support the Global Revenue Operations team.Upon successful design and implementation of new hire onboarding and development programming, this role will lead the project to extend the process (appropriately customized to fit local requirements) for the entire Global Revenue Operations team to ensure consistency of process, continuous skills development and excellence in execution.
This is a full-time exempt role, reporting to the Vice President, Global Revenue Operations, based in Portsmouth, NH. This position is a Hybrid office environment (3 days a week in the office).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* In collaboration with Global RevOps Leadership, design & develop the overall training and development strategies for Revenue Operations
* Develop and leverages tools, processes, data, analytics, and dashboards to report on, support and create learning and development practices, programs, and implementation of comprehensive training plans for the RevOps Team
* Partner with RevOps leadership and stakeholders to assess and enhance the current RevOps educational platform to ensure alignment with the organization's objectives, maximize efficiencies and optimize training opportunities
* Lead and optimize Revenue Operations specific onboarding programs for new team members
* Lead development of training & learning content and materials and ensure consistency
* Manage rollout of new processes & content to team members
* Conduct on-purpose "audits" and visits to sites to ensure consistency in processes within RevOps, identify new learning opportunities, and provide real-time coaching
* Deliver virtual and classroom facilitation for ongoing RevOps education
* Support a positive, patient-centric coaching culture, with strong cross-functional collaboration
QUALIFICATIONS/KNOWLEDGE:
* 10+ years of experience leading training and development strategies
* Qualification in moderation and training delivery utilizing broad range of delivery vehicles and strategies
* Bachelor's or Master's Degree in business, psychology or a similar relevant field
* Demonstrated passion for helping people learn and grow
* Superior oral, presentation and written communication skills
* Cross-cultural team management skills
* Must demonstrate excellent follow-up and meticulous attention to detail
* Self-motivated and able to operate at peak performance with limited supervision
* Actively seeks opportunities to improve existing patient experience and proposes appropriate content and solutions
* Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures
* Experience with Concur and SAP a benefit
* Demonstrated ability to optimize time and efficiency while managing multiple priorities
* Ability to use creative problem-solving techniques for approaching a problem or challenge
OTHER:
* Behavior competencies: Attitude & Enthusiasm: Must have a positive, "can do" attitude.
* Communication: Be able to communicate clearly and effectively in written/oral /informal and formal presentations.
* Resiliency/Perseverance: always willing to go the extra mile to complete projects on schedule
* Adaptable: Can accept change and have the ability to redirect work and priorities to be in alignment with the strategic corporate goals. Counted on to achieve objectives and be flexible to take on other tasks when required.
* Judgment: Be able to apply sound judgment and escalate when appropriate.
* Planning/Organizational skills: Handle multiple projects and priorities in order to meet required deadlines. Ability to interpret and localize high-level objectives and anticipate departmental needs.
* Trust/ethics: adhere to a high level of professionalism by modeling /demonstrating ethical behavior
* Teamwork/collaboration: work effectively with others in contributing to the overall success of the company
* Ability to lift up to 50lbs
* Travel 25%
Equal Opportunity Employer, including disability/veterans.
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-BH1
Novocure Inc
Dec 20, 2024