Housekeeping Status Board Operator - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Status Board Operator, you will be responsible for answering calls and completing requests from guests and other departments while providing excellent guest service. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE STARTING RATE:$21 PER HOUR

THE DAY-TO-DAY:

• Answer phone calls, help guests with their questions or requests, and direct calls to the right person or department.
• Assist the management team with shift changes, including handing over paperwork and managing keys and radios for team members.
• Keep track of rooms that are checking out or ready for inspection and notify Housekeeping Supervisors and the management team.
• Address guest requests (service calls) quickly, professionally, and politely, making sure all calls and requests are properly recorded.
• Stay in touch with the Front Desk and Facilities teams about special requests, work orders, or issues reported through the system (HotSOS).
• Handle and resolve guest complaints and escalate issues when necessary.
• Help with VIP arrivals and special projects as needed.
• Process inquiries about lost and found items, track them, and make sure items are delivered to and from Security's Lost & Found.

THE IDEAL CANDIDATE:

• Must be at least 18 years old or older.
• Possesses a high school diploma, GED or equivalent.
• Has at least 1 year of hotel operations or housekeeping experience

THE SCHEDULE:

• Shift: 6 AM - 2:45PM
• Days off: TBD

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16594

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!