LOBBY AMBASSADOR
Reports to Director of Rooms, position is non-exempt.
Be a part of an impressive team of hotel professionals in our gorgeous, historic building. The Lobby Ambassador will work closely with the hotel team to help create exceptional guest experiences while maintaining the hotel's high standards of hospitality and service. Join a dynamic and talented team at Hotel Heron, where we foster a collaborative and respectful environment that values the contributions of every team member.
WHAT'S IN IT FOR YOU
- Paid Vacation, Sick Time, and Holidays
- Discount program for our sister hotels.
- Medical, Dental, Vision, and pet insurance at an affordable group rate
- Paid time off to volunteer for the causes you care about in your community.
- Strong sense of belonging through diversity, equity, and inclusion
WHO YOU ARE
You are a gracious host with a passion for exceptional service. As Lobby Ambassador, you will not be hidden behind a desk-rather, you'll engage directly with guests, ensuring their experiences are extraordinary. You understand that every detail matters and you take pride in creating an inviting atmosphere where guests feel at ease and valued. Your role will be hybrid of different roles directly impacting guest services.
You have an excellent knowledge of both the hotel and the surrounding community, and you're ready to make each guest's visit memorable. You thrive in a team-oriented environment, collaborating with other departments to deliver seamless service.
THE ROLE
As a Lobby Ambassador, you will be responsible for:
- Guest Experience: Greeting guests with a warm, welcoming demeanor and providing personalized service to ensure every guest feels like a VIP.
- Hospitality Excellence: Offering local recommendations, arranging special requests, and helping with guest inquiries. You will actively enhance the guest experience by anticipating needs and turning ordinary moments into extraordinary memories.
- Collaboration: Working closely with the housekeeping, engineering, and other hotel teams to maintain a seamless operation. You will also have the opportunity to assist the engineering and housekeeping teams as needed, contributing to the overall upkeep and smooth operation of the hotel.
- Problem-Solving: Addressing guest concerns with empathy and efficiency to ensure their complete satisfaction.
- Housekeeping Support: Assisting the housekeeping team by keeping the lobby and public areas in pristine condition, ensuring everything is in place for guests to feel comfortable and welcome.
- Engineering Support: Assisting the engineers by completing basic engineering tasks like changing light bulbs in lamps, batteries in remote controls, etc.
WORK SCHEDULE
This position requires flexibility with the work schedule, with adjustments based on hotel needs and special events. Specific hours will be discussed during the interview process.
WHO WE ARE
Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Located in the heart of Old Town Alexandria, Hotel Heron opened in the spring of 2024 offering guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Aparium Hotel Group
paid time off, sick time
Dec 18, 2024 